Operations Delivery Support Officer

2 days ago

Brisbane, Australia Queensland Rail Full time

**Operations Delivery Support Officer**:

- Req. Id: 8755- Date: 1 Nov 2024- Location: Brisbane, QLD, AU, 4000- Company: Queensland Rail**The opportunity**

Queensland Rail are looking for an **Operations Delivery Support Officer** to provide operational support to the SEQ Operations Roster Centre through the maintenance, compliance, organisation, and implementation of operational rosters for Station Staff within SEQ. The role also ensures the Station Customer Service (SCS) roster satisfies the business requirements in accordance with relevant legislation, enterprise agreements, QR policy and procedures.

**Operations Delivery Support Officer**:

- Permanent full-time position based at Bowen Hills.
- Attractive salary starting at $97,725, plus shift penalties and 12.75% superannuation.
- Free Citytrain travel to and from work.

**About the role**:

- Checking fatigue compliance of SCS employees.
- Providing regular reporting to leaders based on KPI's.
- Maintaining and preparing rosters across multiple business areas while ensuring the rostered resources are allocated to meet special events and planned and unplanned service disruptions.
- Providing operational backfill for maintenance of SCS Locations.
- Provide high level of customer service in a 24/7 environment.

**About you**:

- Must be available to work across a 24/7 rotating roster.
- Ability to commute for 24/7 shift times.
- Strong written and verbal communication.
- Proven ability to work effectively in a team environment and autonomously.
- Extensive knowledge of all MS Office programs, including excel and outlook.
- Understanding of fatigue management systems and processes.
- High level of attention to detail.
- Provide high level of stakeholder engagement.
- Adaptable to change and solutions focused.
- Excellent prioritisation and organisational skills.
- Deputy, SAP, FAID and IWAY knowledge desirable.

To learn more about this role - please see the Position Description.

The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks.

**Supporting a Diverse Workforce**

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.

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