Operations Support Officer

**Solar Service Guys and Omnidian**

Solar Service Guys (SSG), Australia’s largest dedicated solar service network, has been delivering industry-leading support across the full lifecycle of solar PV systems for over 17 years. Headquartered in Brisbane, SSG is known for its nationwide reach and expertise in design, monitoring, maintenance, and repair of solar systems for residential and commercial clients.

In 2025, SSG became part of Omnidian, a US-based, Series C tech-enabled service company that’s transforming clean energy asset management through innovation and customer-first solutions. Omnidian’s AI-powered performance assurance platform supports over 380,000 asset years of data and now extends its reach into the Australian market—further enhancing service capabilities through this strategic partnership. Together, we’re delivering cutting-edge support and unmatched customer experience to solar investors across the globe.
- For more information about this exciting partnership, read _Omnidian Announces Acquisition of Solar Service Guys, Accelerating Growth and Service Offerings in Australia

**The Job**

The Operations Support Officer plays a critical role in the coordination and delivery of field operations across multiple states. This position involves scheduling jobs, setting appointments, creating routes, customer communication, validation of technical documentation, inbound and outbound calls, and liaising technicians and other third-party service providers. This role ensures optimal service delivery through effective resource allocation, system accuracy, and cross-functional communication A role designed to incorporate shared responsibility, and operational consistency, the role ensures smooth service delivery while supporting broader business needs.

**Work-Life and Culture**:
- Are you looking to take your career to the next level? At SSG, we hire for attitude and train for skill. We value our people and culture above all, offering a supportive environment that empowers personal and professional growth. If you’re passionate about working in a dynamic, growing company and want to help drive its success, this is the opportunity for you
- For more insight into the culture at Omnidian, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

**What You'll Do**:
- At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

- ** Schedule & Coordinate**: Schedule jobs, optimize technician routes, and balance workloads for efficient field operations. You'll coordinate resources, manage backlogs, and keep customers informed.
- ** Validate & Report**: Review technician reports for accuracy, make necessary updates, and ensure clients receive high-quality documentation on time.
- ** Customer & Team Support**: Provide real-time support in our phone queues to both internal teams and external stakeholders, handling inquiries and sales bookings.
- ** System & Admin Support**: Maintain accurate data in our operational systems for effective job tracking and reporting, handling customer inquiries and processing sales.Responsibilities may evolve based on operational priorities and business needs. Flexibility, shared accountability, and contribution to team outcomes are core principles embedded in this role.

**Who You Are**:
- **Customer-Centric Communication**: Manages customer interactions across multiple channels with professionalism and empathy, ensuring clients are well-informed throughout the service lifecycle
- ** Operational Flexibility**: Performs scheduling, validation, admin, and phone tasks interchangeably, reinforcing a team-first mindset and removing rigid task boundaries
- ** Proactive Problem Solving**: Identifies service delays, resourcing issues, or incomplete data and takes initiative to resolve or escalate as appropriate
- ** Collaboration & Accountability**: Engages constructively with peers, respects team rosters, and maintains accountability for role duties and collective outcomes

**Experience You’ll Need**:
- Here's what we're looking for:
**Essential**
- Minimum of high school completion or equivalent
- Strong communication skills (both written and verbal)
- Ability to multitask and manage competing priorities
- High attention to detail and data accuracy
- Proven customer service capability across multiple channels**Preferred**
- Certificate III or IV in Business Administration, Customer Service, or equivalent
- Proficiency in office software, such as Microsoft Office Suite. and scheduling software (e.g., Odoo, Microsoft Dynamics, or equivalent
- Report/documentation assessment experience
- Previous experience in job scheduling, workforce coordination, or operations support
- Experience in shift-based phone/service roles
- Working a KPI and target environment**Desirable**
- Identification and contributions to process improvement initiatives
- Experience coor