Lead Resource Planning

4 days ago

Sydney, Australia NAB Full time

Lead Resource Planning
- Job number: 803438
- Primary position location: NSW- Sydney CBD
- Primary position location: NSW- Sydney inner
- Primary position location: VIC- Melbourne CBD

**Show More**
- Category: Call Centre/Contact Centre
- Work type: Permanent Full time
- Closing at: Oct 3 2025 - 23:55 AEST

**Favourite**

- **Opportunity to develop your leadership skills in a new environment.**
- **Play a vital role in overseeing operational support across a crucial, fast-paced business area.**
- **You will be tasked to find the simple solutions when things are complex or don't make sense.**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Lead, you will join the Workforce Optimisation Team that’s doubling down on keeping it simple.

**Each day, you’ll go above and beyond to**:

- Provide support to Personal Direct contact centre teams, by overseeing the scheduling activities for our phone-based customer facing colleagues.
- Analyse internal and external industry trends, competitive threats and expansion opportunities to drive workforce strategies and decisions to develop large, complex schedules and interval shrinkage plans that improve the customers experience at NAB.
- Provide guidance and advice to stakeholders and influencing decision making where required to ensure full optimisation of their workforce.
- Drive business priorities to deliver an efficient and consistent customer experience aligned to PB strategy.
- Manage and lead a team of Resource Planning Analysts including coaching and developing team members to ensure Analysts are continuously improving in scheduling practices.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Proven knowledge of workforce management and resource planning practices.
- Previous exposure to change management or workplace transformation.
- A thorough understanding of contact centre principles and methodologies.
- Strong work ethic and people leadership skills.
- An analytical mindset with strong numerical skills and attention to detail.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

  • Human Resources Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Lead College Full time $60,000 - $75,000 per year

    Human Resources Support OfficerLead College seeking a Human Resources Support Officer professional with a track record of building an organisational culture in a Registered Training Organisation environment. The Human Resources Support Officer will provide strategic and operational leadership to our growing business, which places a high emphasis on...

  • Human Resources Support Officer

    1 week ago

    Sydney, Australia Lead College Pty Ltd Full time

    **Human Resources Support Officer** Lead College seeking a Human Resources Support Officer professional with a track record of building an organisational culture in a Registered Training Organisation environment. The Human Resources Support Officer will provide strategic and operational leadership to our growing business, which places a high emphasis on...

  • Resourcing Lead

    2 weeks ago

    Sydney, Australia KPMG Full time

    KPMG’s Resource Management team play a vital role in driving the firm's culture of quality, compliance, ethics, and integrity. Emphasising the importance for everyone to live our core values. The resourcing team drives utilisation maximising resource efficiency, optimising productivity and profitability and facilitates forecast accuracy. As trusted...

  • Planning & Performance Lead

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Planning & Performance Lead **"At CommBank we are proud to support flexibility, let's discuss what this means for you"** The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders...

  • Planning Officer Assessments

    1 week ago

    Sydney Western Suburbs, Australia NSW Planning Full time

    **_Together we shape thriving communities, public spaces, places and economies._** - **Be a key part of the Housing Delivery Authority, leading a new streamlined State Significant Development pathway to boost housing supply**: - **Ongoing full-time opportunities**: - **Office location - Parramatta with flexible working supported**: - **Salary relative to...

  • Planning Team Lead

    1 week ago

    Sydney, Australia Givaudan Full time

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and imagination, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore...

  • Resourcing Lead Consulting

    15 hours ago

    Sydney, Australia KPMG Full time

    KPMG’s Resource Management team play a vital role in driving the firm's culture of quality, compliance, ethics, and integrity. Emphasizing the importance for everyone to live our core values. The resourcing team drives utilisation maximising resource efficiency, optimising productivity and profitability and facilitates forecast accuracy. As trusted...

  • Planning & Control Lead

    1 week ago

    North Sydney, Australia GE Vernova Full time

    **Job Description Summary**: The Planning and Control lead is responsible for managing project controls deliverables on multiple projects and providing mentoring and training to a team of project controls schedulers, planners and estimators. This pivotal role involves close collaboration with clients and engineering disciplines, ensuring robust project...

  • Enterprise Resources Planning Implementation Consultant

    7 hours ago

    Sydney, New South Wales, Australia Whizdom Full time $150,000 - $187,500 per year

    About Our ClientOur client is a globally recognised leader operating at the intersection of technology, resource optimisation, and environmental solutions. With a significant international presence, they deliver innovative systems and services across sectors such as recycling, food processing, and industrial automation. Renowned for their commitment to...

  • Workforce Planning Lead

    4 days ago

    Sydney, Australia Westpac Group Full time

    Permanent, full time - Sydney Location - Flexible work arrangements **How will I help?** **Major Responsibilities**: - Lead the workforce demand and supply dialogue and collaborate with GTO, Group Finance, Divisional Strategy teams and divisional HR teams to understand business priorities and strategic change portfolio. - Establish and maintain a group...