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Junior Administration Assistant

2 weeks ago

Parramatta, Australia Supercare Solutions Pty Ltd Full time

**ABOUT US**

We are a purpose-driven service company committed to assisting individuals through one of life’s most challenging times. At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we empower eligible individuals to access essential medical treatments by facilitating the early release of their Superannuation on compassionate grounds. For over a decade, we have been making a meaningful impact, helping thousands ease their financial burdens while prioritising their health.

With offices strategically located in Sydney and Canberra, we provide nationwide support to ensure our clients receive the care they need, wherever they are. As industry leader, we are committed to continuous innovation, delivering exceptional client experiences, and fostering a workplace culture that promotes professional growth and collaboration.

As we continue to expand, we are seeking a highly driven Junior Administration Assistant to join our Team and contribute to our mission of making medical care more accessible to those in need.

**THE ROLE**

This role requires a customer-centric mindset, keen eye for detail, excellent communication skills, and the ability to effectively interact with different types of stakeholders.

**Key Responsibilities**include, but not limited to:

- Conduct thorough quality checks of all the support documents before submission to the ATO
- Communicate closely with the Policy Department any ATO-related concerns
- Ensure real-time documentation and maintain accurate records in the CRM system
- Collaborate cross-functionally with other departments to address client needs and improve overall service delivery
- Identify and contribute to process improvement initiatives and best practices

**THE PREFERRED QUALIFICATIONS**
- Strong interpersonal skills and the ability to build rapport/strong relationships with different stakeholders
- Excellent written and verbal communication skills, with a keen attention to detail
- Proficiency in using CRM software and other relevant technology
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- A proactive approach to problem-solving and a commitment to delivering exceptional service
- Ability to manage multiple tasks while maintaining high service standards

**THE OFFER**
- Competitive salary commensurate with experience
- Opportunity for professional development and advancement within SuperCare
- A dynamic and supportive work environment committed to an engaging Employee Experience

**HOW TO APPLY**

Pay: From $55,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Application Question(s):

- Expected annual salary

Work Authorisation:

- Australia (preferred)

Work Location: In person