
IT Help Desk Manager
1 day ago
We are looking for an experienced IT Help Desk Analyst to take on a permanent position in a busy IT team at one of Australia's most iconic brands, based at their Adelaide head offices.
**The role**
- Lead and mentor a small team of IT Help Desk Analysts (3)
- Manage stakeholder relationships and ensure excellent customer service
- Provide hands-on technical support across Windows Desktop & Server, Office 365, virtualisation, storage, and networking, as well as basic ERP permissions/functionality
- Drive service improvements and maintain IT best practices
**Your skills and experience**
- Strong technical expertise in Windows environments, Office 365, virtualisation, storage, and networking
- Proven experience in a leadership or senior service desk role (at least 4 years leading a small Help Desk team)
- Excellent communication and relationship management skills
- A proactive approach to problem-solving and team development
For immediate consideration for interview, please forward your current updated CV today.
Pay: $85,000.00 - $110,000.00 per year
Schedule:
- Monday to Friday
**Experience**:
- Help desk: 5 years (required)
Work Authorisation:
- Australia (required)
Work Location: In person
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