Help Desk/er Coordinator

3 days ago

Adelaide CBD, Australia BespokeHR Full time

Due to our continued growth, we’re very excited to be looking for an experienced Help Desk/ER Coordinator to join the BespokeHR family.

An integral part of our boutique HR consultancy, this role will deliver critical support and backup to our team of HR/OD professionals.

Additional hours may also be available if you are open to broadening your support to encompass the wider team.

**What you will be doing:

- **
- Providing support to Senior Business Partners around ER templates
- Rate and Salary benchmarking
- Research around best practice areas and new legislation

**Who would be a great fit?**
The successful applicant will have a background of working in a previous HR consulting business and/or supporting a business that has multiple businesses/locations and will have:

- A minimum of 3 years prior experience in a ‘help desk’ environment, supporting multiple stakeholders
- Be highly proficient in working with, interpreting and understanding multiple awards and/or Enterprise Agreements
- A high level of competence in understanding employment contract requirements and the differences between them
- Experience benchmarking salary rates (to both the Award and the market)
- The ability to provide practical, timely and solution-focused advice that meets legislation and the needs of the client
- Confidence and experience in drafting IR/ER supporting documentation including probation templates, warnings etc
- Previous exposure to a help desk/CRM system that allows you to correctly log calls/information and time (we use Zoho)
- Exposure to HRIS viewed favourably, such as Employment Hero

**In addition to the above experience, to be successful in this role you will:

- **
- Be a relatively High ‘C’ in DISC language which means you will be excellent at written communication and known for your attention to detail
- Be great at asking the right questions to get all of the information you need to provide accurate and timely advice
- Have a friendly and engaging phone manner
- Like to operate in a fast-paced, small team environment where we all help each other out

**Why us?**
- Direct access to work with the Managing Director
- Stable 13+ year history with the excitement of continual growth
- Work from home ability post 3 months for 2-3 days per week
- Awesome team and culture where people come first
- Interesting projects to work on
- Great clients to work with

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