Service Desk Manager

6 days ago

Adelaide CBD, Australia Department for Treasury and Finance Full time

Do you want to be part of a team where you are at the very heart whilst creating and shaping a team that delivers outstanding customer services at all touch points.

**About the Department for Treasury and Finance**

The Department of Treasury and Finance is located in the heart of the Adelaide CBD and has a vision to make South Australia a better place to live, work, do business and raise a family through their contribution to government policy and decision making and the provision of efficient services.

The Department of Treasury is currently embarking on a period of significant change and growth with the creation of an internal Centre of Excellence for its digital services. This is an exciting journey for the department to lay the foundations of outstanding services to all customers whilst revitalizing their technology offering.

**Role responsibilities**
- Leading and managing the service desks delivery capability by addressing issues such as operational planning, resource allocation, staff development, team management and communication to ensure effective and efficient deployment of staff and resources to ensure client and business outcomes are achieved.
- Leading, planning, developing, implementing and evaluating strategies, projects, policies and services that contribute to the strategic goals and vision of the department and government.
- Ensuring the development and implementation of policies and standards relating to service desk within the department that are in line with the overall policies of the department and government.
- Significantly contributing to the effective planning, management and delivery of I&T branch’s functions, goals and objectives

**Essential expertise**
- Experience in Service Desk provision in a large and complex organisation at a senior management level.
- Proven ability to identify operational improvements and lead change management processes to address these opportunities through the positive involvement of others.
- High order management and leadership skills including the ability to provide broad direction to multi-disciplinary teams of professional people requiring high quality results within defined timeframes.
- Demonstrated ability to analyse and conceptualise problems, formulate and execute appropriate solutions and negotiate successful outcomes in an innovative and resourceful manner

If you have managed a highly functioning Service Desk and are looking for your next challenge this is an excellent opportunity to be a part of a truly exciting period of transformation and growth.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

Do you want to be part of a team where you are at the very heart whilst creating and shaping a team that delivers outstanding customer services at all touch points.

  • Service Desk Agent

    6 days ago

    Adelaide CBD, Australia Datacom Full time

    Your Future at Datacom At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones. Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning...

  • Service Desk and Operations Officer

    2 weeks ago

    Adelaide CBD, Australia Data Action Full time

    **Data Action (DA)** has over 30 years’ experience as a specialist software and services provider to the alternate banking and financial services industry. Operating nationally and servicing a broad client base including customer owned banks, credit unions, neobanks and financial services membership organisations, DA’s focus of supporting the financial...

  • Service Desk Technician

    6 days ago

    Adelaide CBD, Australia Babcock International Full time

    **Service Desk Technician**: - Country/Region: Au- City: Adelaide- **Join a Global organisation with alot of opportunity for career growth**: - **Full time permanent opportunity**: - **1st line support for end users** **About the role** To provide 1st point of contact / 1st line support for end users on the Babcock Corporate Computing Environment...

  • Service Desk Manager

    3 weeks ago

    Adelaide, South Australia DXC Consulting & Engineering Services Full time

    Join to apply for the Service Desk Manager role at DXC Consulting & Engineering Services3 weeks ago Be among the first 25 applicantsJoin to apply for the Service Desk Manager role at DXC Consulting & Engineering ServicesGet AI-powered advice on this job and more exclusive features.Job DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace...

  • Service Desk Manager

    3 weeks ago

    Adelaide, South Australia DXC Consulting & Engineering Services Full time

    Join to apply for the Service Desk Manager role at DXC Consulting & Engineering Services3 weeks ago Be among the first 25 applicantsJoin to apply for the Service Desk Manager role at DXC Consulting & Engineering ServicesGet AI-powered advice on this job and more exclusive features.Job DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace...

  • Service Desk Technician

    2 weeks ago

    Adelaide CBD, Australia Babcock International Full time

    **Service Desk Technician**: - Location: Adelaide, SA, AU, 5000- Onsite or Hybrid: OnSite- **Join a Global organisation with alot of opportunity for career growth**: - **Full time permanent opportunity**: - **1st line support for end users** **About the role** To provide 1st point of contact / 1st line support for end users on the Babcock Corporate...

  • Service Desk Manager

    4 weeks ago

    Adelaide, South Australia DXC Technology Full time

    Job Description: DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locallyto deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...

  • Service Desk Manager

    22 hours ago

    Adelaide, South Australia DXC Technology Full time

    OverviewService Desk Manager at DXC Technology is a leadership role responsible for overseeing the daily operations of the Service Desk, delivering exceptional service, ensuring operational efficiency, and driving continuous improvement in line with global standards. This role can be based in Adelaide or Auckland.ResponsibilitiesLead and manage a team of...

  • Service Desk Manager

    24 hours ago

    Adelaide, South Australia DXC Technology Full time

    Overview Service Desk Manager at DXC Technology is a leadership role responsible for overseeing the daily operations of the Service Desk, delivering exceptional service, ensuring operational efficiency, and driving continuous improvement in line with global standards. This role can be based in Adelaide or Auckland. ResponsibilitiesLead and manage a...

  • Service Desk Manager

    3 days ago

    Adelaide, South Australia DXC Consulting & Engineering Services Full time

    3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.Job DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize...