Operations Consultant

23 hours ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The Opportunity**

The Membership Operations function is responsible for the delivery of timely, efficient and high-quality processing activities for a range of member, fund and stakeholder interactions, ensuring performance standards, and quality and compliance requirements are met.

The Membership Consultant role is responsible for carrying out operational activities and processing within service level agreements (SLAs), to ensure a positive customer experience is maintained. As a highly-skilled, technical expert the responsibilities of the role span membership and exception management.

**Responsibilities will include**:

- Processing all assigned work to performance expectations, maintaining SLAs and ensuring positive customer service is consistently delivered.
- Working collaboratively with the wider business, providing specialist knowledge of operational functions and processes.
- Supporting the identification, design and implementation of efficiency and improvement initiatives with the Membership Operations Manager.
- Ensuring customer satisfaction with both internal stakeholders and external customers is made a clear priority in the business.

**About You**
- You have experience in a similar role in a customer service / high volume processing & competitive environment in a large organisation
- You are highly analytical and have an excellent eye for detail
- You have experience with Microsoft products, Oscar, E5
- You have the ability to develop strong relationships with stakeholders
- Your knowledge and understanding of the health, finance, or insurance industry within Australia is desirable

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.

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