Concierge

**Job Number** 22144317

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Live fully and join us for an exciting new journey**

**About the company**:
The Westin Perth Hotel is a rejuvenating haven with luxury accommodation and 5-star amenities, located dynamic city center location. The Westin Perth provides a refreshing location for mindful meetings or inspiring events.

The hotel is made up of 368 guest rooms - including 10 Club Suites, 8 Westin Suites, 5 Executive Suites and 1 Presidential Suite as well as 2,300 square meters of versatile event space; they are all equipped with cutting-edge technology, allowing guests to host grand functions.
- Marriott International is proud to support the Australian Government’s hotel quarantine program and has assisted with the safe return of thousands of Australians during the global pandemic. We offer a range of employment incentives for our associates under the program_**_, _**_including 40% increased pay rates in Western Australia. The health and safety of all our associates and guests is a priority and we ensure all associates are vaccinated and provided with the highest standard of health and safety protection. These roles provide our associates with an opportunity to contribute to the safety of their community and offer security for those looking for a permanent position._

**Department**:
Responsible for providing first impressions, our Front Office team is proactive, welcoming with true professionals excelling at delighting our guests.

**As Concierge you**:

- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks.
- Highly active front of house position involving logging requests, assisting guests with luggage, transportation needs and general information.
- Delivering amenities and other items to guest rooms.
- Greet every guest and deliver personal and instinctive guest experiences every day.
- Valet park guest cars.
- Maintain the cleanliness standards of the Hotel driveway.
- Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

**Requirements**:

- Organized, proactive and enjoys working with the public and in a team environment.
- Must have the flexibility to work on a rotating roster including public holidays and weekends as well as regular early morning and evening shifts and occasional overnight shifts.
- Hold a valid manual driver’s license.
- WA RSA and AHA Hospitality & Tourism covid-19 hygiene course required prior to commencement.
- Experience in a similar role highly regarded

**Benefits**:
This is an excellent opportunity to make your mark in a vibrant and growing company. In return for your commitment and passion to succeed, you will have the opportunity to work with a highly motivated team and receive excellent benefits including:

- Generous accommodation and Food and Beverage discounts for Associates, family and friends across all Marriott International properties worldwide.
- Associate recognition programs.
- Discounted CBD parking.
- World class training programs.
- Strategic career development opportunities.

If you are an experienced and capable hospitality professional loaded with energy, enthusiasm and a passion for what you do

**CLICK APPLY NOW**
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best