Reception & Concierge

4 days ago

Perth, Australia ABN Group Full time

494205
- Perth
- Customer Service
- Full-time (Fixed Term)
- Full-time (Permanent)

**Our Company**

Home Collective sits at the heart of ABN Group’s dynamic and vibrant Leederville head office and is the home of style for Perth’s property brands.

We are a collection of home builders, developers, designers and stylists. We are like one big home building family Home Collective is as much a place about the services and products as it is about the people.

A role with Home Collective offers genuine growth opportunities for long term career development as one of the many benefits of being backed by the ABN Group, Australia’s leaders in construction, property and finance.

**The Role**

Reporting to the Customer Experience Manager, our Reception and Concierge teams are the first points of contact for staff and visitors to ABN’s Leederville office.

As part of our Reception and Concierge team you will be greeting customers and ensuring their questions and concerns are addressed with a customer-focussed, respectful and professional approach.

A customer-centric, hospitality driven, exceptional communication skills and commitment to guest experience are essential to the success of this role.

**The successful applicant must be available to work on Wednesday evenings and weekends.**

Your responsibilities will include but not limit you to:

- Meeting and greeting clients and visitors to the showroom and office
- Answering and redirecting calls in a professional and efficient manner
- Providing a high level of customer service and hospitality at all times
- Connecting clients effectively with the most appropriate contact within the building
- Management of meeting rooms and common areas
- Ensuring the showroom is maintained and presented to an exceptional standard
- Establishing strong working relationships with ABN Group staff across all business units
- General administration and office duties as required

**You**

To be considered for this role you must possess.
- Previous experience in delivering a high level of customer service (retail, hotel, airline or hospitality experience would be highly regarded)
- Previous experience working in a corporate receptionist role (advantageous but no essential)
- Experience liaising with a range of stakeholders including Executives
- Excellent communication skills, including an outstanding telephone manner
- Excellent time management and attention to detail
- Good computer and data entry skills
- Immaculate personal presentation
- Experience with Visitor Management Systems would be highly regarded
- Strong alignment to ABN Group’s values - Authentic, Passion, Leadership, Excellent, Relentless and Fun

**Why ABN?**

We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Our employee benefits include:

- **In-House Discounts**: Exclusive discounts to enjoy
- **Flexibility**: Work arrangements tailored to support your work-life balance
- **Career Growth**: Opportunities to elevate your career within a thriving organization
- **Wellness Focus**: Dedicated programs to nurture your well-being
- **Health Coverage**: Access discounted private health insurance
- **Parental Leave**: Paid leave for both primary and non-primary carers

**To Apply

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