Des Service Manager

1 week ago

Clarkson, Australia atWork Australia Full time

Company Description

atWork Australia is a high performing, national Employment Services provider. We are proud to have strong partnerships with employers to help drive employment opportunities for all Australians.

**Job Description**:
We are currently seeking an experienced Service Manager to join our team
In this role, you will be responsible for the delivery and profitability of Disability Employment Services contracts within the relevant Employment Service Areas. Reporting to the Regional Manager, you will oversee a team of DES consultants within your designated area, as well as all relevant KPI measures.

**Key Responsibilities**:

- Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
- Establish and communicate clear direction for the effective operations of all locations / ESAs, set objectives and priorities, promote effective teamwork and innovative solutions.
- Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
- Be accountable and transparent to the Regional Manager with respect to business risk, governance, contractual and financial performance.
- Ensure placement rates are achieved across all locations / ESAs in line with approved DES budget.
- Liaise with local community providers to build relationships to achieve direct registration pathways, and represent atWork at public forums and on various committees as required.

**Qualifications**:
You will be a high performing Manager with;
- Motivation and drive to achieve customer service and sales targets;
- Ability to motivate and encourage your team;
- Confidence in staff recruitment, training and performance management.
- Proven experience working with targets and KPIs;
- Ability to successfully manage a caseload;
- Proven team management skills.
- Comprehensive knowledge of the Disability / Employment Services industry (contractual obligations, guidelines, management, and performance systems).
- Intermediate skills in the use of the Microsoft Office computing package;
- Previous employment services experience will be highly regarded, (although not essential);
- Current police clearance no greater than 6 months old (or ability to obtain)
- Hold and maintain a current Australian Driver's License.

Additional Information
**What we will give you**:

- Ongoing career development and national opportunities, access to the MedHealth Academy including your own professional development plan inclusive of individual training and mentoring.
- Opportunity to complete a Certificate IV in Leadership and Management *conditions apply
- Job stability, guaranteed full time hours.
- Achievable quarterly incentive scheme.
- Access to a range of benefits including discounts for health insurance, Employee Assistance Program, ability to purchase additional leave, roadside assistance and paid parental leave.

**You are welcome here.**
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.

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