Care Service Support

1 week ago

Clarkson, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About the role**:
Home Instead are seeking a Care Services Support professional to play a vital role in the daily coordination of client services and external purchases. Operating within our Perth North & South Offices, you will manage a variety of administrative processes, including sourcing suppliers, obtaining quotes, and ordering goods and services.

Your organizational skills and attention to detail will be essential as you assist various areas of the business with administrative and clerical tasks. We emphasize building extraordinary relationships and delivering the highest quality service to our clients. If you're ready to contribute to a supportive team and enhance our customer service experience, we want to hear from you

**Why Join Us?**
- Birthday Day Off
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognises and values the work you do.

**Key Responsibilities**
- **Brand Representation & Communication**:Promote the Home Instead brand and culture through all interactions, building trust, taking the lead, and showing compassion. Provide friendly, professional, and knowledgeable responses to incoming calls and assist clients, CAREGivers, and approved service providers.
- **Administrative Support**:Assist with a variety of administrative tasks, including organizing client review packs, maintaining client and CAREGiver lists, scanning and filing documents, and preparing cards and gifts for clients and CAREGivers.
- **Order & Purchase Management**:Support Approved Service Providers (ASP) orders and external purchases, ensuring compliance with Home Care Package guidelines.** **Handle purchase** **order requests, follow up on orders, and assist with cancellations, amendments, and accounts payable queries.
- **Data Management & System Accuracy**:Enter and maintain accurate information in the Relationship Management System (RMS) for clients, CAREGivers, and ASPs, ensuring data integrity and supporting the effective matching of clients and CAREGivers.

**Qualifications & experience**
- Knowledge and experience of community-based care and support services
- Great customer service manner
- Strong administration skills in Microsoft Office & Database experience
- Highly efficient and organised with proven time management skills

**Australian work rights**

Applicants must have full working rights in Australia with no restrictions

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