Guest Experience

2 weeks ago

Sydney, Australia MERCURE Full time

**Company Description**
Most people have goals and dreams of what they want to do and where they want to be in life. At Mercure Sydney, we have created a culture that provides you with the ability to aspire to great things and develop into the person you want to be. From our passionate and professional team to our training and development culture, we are dedicated to providing our staff with an exciting work environment.

As the flagship hotel for the Mercure brand within Australia we invite you to belong to something bigger. We are a big hotel, looking for some big talent With 517 refurbished rooms, 10 conference rooms, and multiple food and beverage outlets, Mercure Sydney is on the look out for a Guest Experience & Administration Executive to cover 3-6 months of maternity leave. We are and will continue to be, ANYTHING BUT NORMAL.
- Work closely with the General Manager to ensure outstanding personalised service for all our guests.
- Provide timely responses and solutions to guest feedback.
- Build relationships with our guests, our owners and key stakeholders in the business.
- Office Administration and office coordination.
- Create quality awareness and communicate quality requirements.
- Analyse and forward guest feedback to departments, and use analysed results to facilitate improvements.
- Assist General Manager with adhoc tasks.

**Qualifications**
- 1-2 years of experience in a Front Office or Guest relations role
- Strong knowledge of Microsoft Outlook, Microsoft Office & Opera Cloud
- Ability to work independently and demonstrated initiative in a dynamic environment
- Self-motivated and energetic with a strong focus & passion for hotel operations
- Confident and articulate communication, relationship building and problem solving skills
- A desire to actively listen to our guests, find their stories and use them to create new memories.
- A sound understanding of Hotel operations to enable you to resolve issues quickly and effectively.

**Additional Information** Benefits**:

- Hotel and dining discounts worldwide, across the Accor network
- Attractive food & beverage discounts in-house
- Discounted on-site parking
- Hybrid working available
- Central location - located close to all major forms of public transport
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun
- Access to Accor training programs and career opportunities using industry-leading platforms
- Free 24 Hour access to our Employee Assistance Program
- Salary $70,000 + super

At Mercure Sydney, everything we do is from the heart - we obsess over making our guests happy, we show grit and determination, working together to get the job done, we celebrate each other’s unique-ness and always go the extra mile to make someone’s day.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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