Product Owner Cx Technology and Enablement

2 weeks ago

Sydney, Australia Commonwealth Bank Full time

**See yourself in our team**:
Marketing and Corporate Affairs (MCA) works with all parts of the Group as a trusted partner to enhance and protect CommBank’s brand and reputation, increase the bank’s competitive advantage and deliver customer and business value.

The purpose of the Group Research and Insights team is to enable customer driven business decisions and drive excellence in customer experiences, to support CommBank to achieve its vision.

This role reports to the Crew Lead, Customer Experience (CX) Delivery.

**Do work that matters**:
As Product Owner, you will define the strategic vision and roadmap for the Qualtrics CX insights technology to drive customer and business outcomes, supporting our goal of achieving NPS +30.

You’ll lead a squad of product and technology specialists, ensuring alignment with our platform strategy and delivery against defined objectives. Your strong stakeholder relationships and domain expertise will be key to prioritising initiatives and achieving Group-wide goals.

**Specifically, you will;**
- Oversee end-to-end execution of initiatives aligned to the product strategy
- Establish mechanisms to identify opportunities to enhance the product and drive outcomes aligned to our KPIs and OKRs
- Manage risks, compliance, incidents, and tech debt across the product
- Align stakeholders on priorities and ensure shared understanding of goals
- Prototype, release, and iterate solutions that meet customer needs and crew objectives

**We’re interested in hearing from people who have**:

- Experience as a Product Owner or in Customer Experience delivery
- Qualtrics experience and certification is desirable
- Strong communication skills with the ability to translate tech into business value and confidence presenting to senior executives
- Commercial acumen and strategic problem-solving ability
- Proven ability to collaborate across teams and manage end-to-end delivery

**Your Development**

Our team is committed to supporting your development. You will have the opportunity to build a strong network and demonstrate your potential with high impact. You will be coached and supported in focusing on your own growth and development. If you live the values and demonstrate the people capabilities we can offer great opportunities.

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Advertising End Date: 25/05/2025

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