Client Manager

Great that you're thinking about a career with BSI

Purpose of the position
- To conduct on-site assessments against the requirements of relevant standards or specifications
- To provide expertise, produce assessment reports, and make recommendations for certification decisions.
- To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk, and “Making excellence a habit”

Key responsibilities & accountabilities
- Undertake management system assessments in accordance with BSI requirements.
- Prepare assessment reports and make presentations to deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
- Recommend the issue, re-issue, or withdrawal of certificates, and report recommendations by BSI policy, procedures, and prescribed time frame.
- Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
- Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.
- Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
- Delivery of the days as booked by the operations support team and maximizing revenue-earning activity.
- Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.
- Maintain and develop assessment skills and technical and management system standards knowledge.
- Provide technical support to clients through business development, sales, and customer service staff.
- University graduate, major in Agriculture or Food Science, Food Engineering, Technology, or related discipline
- At least 3 years of working experience in QC/QA in agriculture, the food products industry, or food safety management, experience in food safety auditing is preferred.
- Assessors with multi-skilled capabilities in the various food systems will be given priority:

- ISO/FSSC 22000 Food Safety Management System
- ISO 9001, 14001, and 45001 Management Systems Standards
- HACCP (Hazard Analysis Critical Control Point)
- GMP (Good Manufacturing Practice) and PAS 220
- BRCGS (British Retail Consortium Global Standards)
- SQF (Safe Quality Food)
- Global GAP (Good Agriculture Practice)
- 2nd Party Supplier Chain audits for major brands and retailers
- Ethical/Social Compliance Standards
- Training Qualifications
- Commercial understanding of the compliance industry, minimum 2 years of quality system management
- Good verbal and written communication skills and an eye for detail
- Be self-motivated, flexible, and have excellent time management/planning skills
- Can work under pressure
- Willing to travel on business intensively.
- An enthusiastic and committed team player.
- Good public speaking and business development skills will be considered advantageous.

Key performance indicators
- Delivery of man-days as booked in time and good quality work together with positive feedback from clients.
- Feedback efficiently to both clients and internal queries
- Timely submission of reports
- Actively solve problems when needed with a “can do” attitude.
- Add value to clients by identifying their needs and introducing multiple BSI services to improve clients' business performance and help them “Make excellence a habit.”

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.