Carrier Performance

**About Ofload and Our Mission**

FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $68 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players.

At Ofload, we’re changing how the freight industry operates and bringing it into the digital world. We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators. By reducing empty truck miles, improving visibility, and optimising supply chains, we’re driving smarter, greener, and more efficient operations that benefit businesses and the environment.

This isn’t just logistics—it’s FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone’s lives.

**Why Join Ofload?**

Joining Ofload means being part of a high-growth scaleup. It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact. Our team thrives on challenges, values direct and honest feedback, and is committed to growing together.

We’ve raised over $100M in funding from some of the world's top investors—backers of companies like Canva, Revolut, and HelloFresh. Along the way, we’ve been recognized for our innovation and culture:

- **Ranked #1**: Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics Platform
- **Ranked #2**: AFR BOSS Best Places to Work 2024 in Transport and Construction

At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem. If you’re ready to be part of an ambitious team reshaping the freight future, we want to hear from you.

**About the role**:
Are you someone who thrives on improving performance, solving problems, and building strong relationships? Do you enjoy seeing your work have a direct impact on operational success? If yes, we want to hear from you.

We’re looking for a Carrier Performance & Compliance Specialist who’s ready to own a critical function in our logistics operations. In this role, you’ll work closely with our network of freight carriers to ensure they meet (and exceed) expectations—on-time deliveries, digital tracking, and safety compliance.

You’ll be part of a team that values accountability, continuous improvement, and smart, proactive thinking. We don’t just manage performance—we elevate it.

**What you’ll do**:

- Monitor & Drive Carrier Performance: Track KPIs like DIFOT, Digital Tracking, and safety compliance to keep service standards high.
- Build Strong Carrier Relationships: Lead regular reviews, offer insights, and work together to unlock performance improvements.
- Lead Corrective Actions: When things go off track, you’ll guide carriers through clear, effective recovery plans.
- Turn Data into Decisions: Use performance data to spot trends, create reports, and drive smarter processes.
- Investigate & Prevent Incidents: Lead investigations into delivery failures or safety issues using root cause analysis methodologies and present appropriate corrective actions. Track corrective and preventive actions implementation and effectiveness.
- Enforce Compliance Standards: Ensure every subcontractor operates to the highest standards of safety and quality.
- Contribute to Operational Excellence: Identify new ways to streamline and elevate our logistics performance model.

**Qualifications and Skills**:

- Tertiary qualification in Logistics, Supply Chain, Business—or equivalent experience
- Solid experience in supplier performance management, supplier engagement, and compliance
- Strong analytical, communication, and relationship-building skills
- Has experience in logistics, freight, or supply chain management environments
- HSEQ, audit and incident investigation experience using root cause analysis methodologies**More than a job We look after you through**:

- Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
- Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and
- Our annual Summer Camp offsite

**Office Benefits**:

- Weekly catered breakfast, monthly team lunch and a number of delicious snacks
- Morning brew of your choice at our local cafe
- Quarterly celebrations and team events;
- Table tennis, board games and an office library