Claims System Specialist

About Resolution Life

At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.

For customers, advisers, companies and the industry, we are making an impact worldwide.

Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.

Resolution Life Australasia, manage ~$30 billion in assets, service over 1 million customers with superannuation, investments and life insurance policies and have over 1000 employees across Australia and New Zealand.

Why us?

We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term, through providing quality investment management, competitive premiums and excellent customer service.

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and have a contemporary 100% cloud-based technology offering.

The Opportunity

We have a fantastic opportunity for a Claims System Specialist to join our Claims and Technical Capability team on a permanent basis. This role is pivotal in owning and supporting the development of Resolution Life’s Claims Management System. As a Claims System Specialist, you will collaborate closely with technology developers, business analysts, and other specialists to enhance our system, ensuring it efficiently and effectively manages life insurance in compliance with industry legislation, internal policies, and Resolution Life’s Claims Philosophy, Core Beliefs, and Model.

In this role, you will be responsible for designing and maintaining policies and procedures related to the testing and development of the Claims Management System. This includes conducting and analysing data related to system outcomes, providing recommendations for process and quality improvements, and ensuring that system changes are implemented with mínimal risk. You will also play a key role in change management activities, influencing the delivery of an end-to-end journey that meets regulatory, legislative, data management, and policy requirements.

Additionally, the Claims System Specialist will act as a champion for change, managing the impacts of initiatives, process improvements, and broader change management activities on the Claims team. You will understand business requirements and translate them into user stories, perform root cause analysis, raise defects, and provide support to end users. Regular status reports for incidents and defects, as well as managing the backlog from a business perspective, will also be part of your responsibilities. This role offers a unique opportunity to make a significant impact on our Claims Management System and contribute to the overall success of Resolution Life.

Your Story- Demonstrated knowledge in Claims Management or in forensic accounting- Demonstrated experience in working in system development- Understanding of the Risk Insurance market and associated products- Detailed planning, time management and prioritisation skills- Leadership skills and strong customer focus- Strong written and verbal communication skills- Ability to regularly engage with various internal stakeholders and departments- Advanced MS Office skills (Word, PowerPoint, Excel)- Advanced Jira and Confluence skills- SOP design and change management.

Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture:

- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:
Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work.

Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be “virtual” with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time or a balanced mix.

Every day is an opportunity to grow - and we hope to offer our people a career, not just a job.

The learning and development opportunities we offer include supporting the completion of executive-level sh