Claims Specialist

Cowbell is signaling a new era in cyber insurance by harnessing technology and data to provide small and medium-sized enterprises (SMEs) with advanced warning of cyber risk exposures bundled with cyber insurance coverage adaptable to the threats of today and tomorrow. Championing adaptive insurance, Cowbell follows policyholders' cyber risk exposures as they evolve through continuous risk assessment and continuous underwriting. In its unique AI-based approach to risk selection and pricing, Cowbell's underwriting platform, powered by Cowbell Factors, compresses the insurance process from submission to issue to less than 5 minutes.

Founded in 2019 and based in the San Francisco Bay Area, Cowbell has rapidly grown, now operating across the U.S., Canada, U.K., and India. This growth was recently bolstered by a successful Series C fundraising round of $60 million from Zurich Insurance. This investment not only underscores the confidence in Cowbell's mission but also accelerates our capacity to revolutionize cyber insurance on a global scale. With the backing of over 25 prominent reinsurance partners, Cowbell is poised to redefine how SMEs navigate the evolving landscape of cyber threats.

Cowbell is hiring a Cyber Claims Operations Specialist specializing in processing cyber insurance claims. This role will work directly with both internal and external partners, including policyholders, brokers, vendors, and insurer partners.. Cowbell's Cyber Claims Operations Specialist will be primarily responsible for managing the intake and setup of claims, overseeing the logistical processes associated with those claims, supporting the claims team, and ensuring the proper flow of the claims process from intake to closure.

What you will do:

• Assist with developing and implementing the processes and procedures for the intake, organization, and resolution of claims
• Liaise with various internal stakeholders to ensure information fluidity and transparency between Cowbell's insurance teams
• Coordinate with insureds and Cowbell's external partners to gather information and maintain logistical integrity throughout the claims resolution process
• Facilitate claims payments, budgets, and maintain and manage financial data.
• Coordinate cross-discipline projects involving Cowbell's internal teams and external partners
• Generate reports utilizing Tableau to pull general claims data
• Assist with the creation and development of presentations/slides on claims data 

What Cowbell needs from you:

• Experience in risk and insurance claims administration and/or a paralegal role
• Experience creating and managing procedures and documentation
• Flexible and open to change, innovation, and new information
• Experience specifically with cyber and professional liability claims a plus
• High level of organization and a willingness to problem-solve
• Sense of urgency and mission-driven

Work Location:

• This is a fully remote position, but we are currently only hiring candidates residing and located in NSW Sydney

Equal Employment Opportunity:

We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status.

Cowbell is a leading innovator in cyber insurance, dedicated to empowering businesses to always deliver their intended outcomes as the cyber threat landscape evolves. Guided by our core values of TRUE—Transparency, Resiliency, Urgency, and Empowerment—we are on a mission to be the gold standard for businesses to understand, manage, and transfer cyber risk.

At Cowbell, we foster a collaborative and dynamic work environment where every employee is empowered to contribute and grow. We pride ourselves on our commitment to transparency and resilience, ensuring that we not only meet but exceed industry standards.

We are proud to be an equal opportunity employer, promoting a diverse and inclusive workplace where all voices are heard and valued. Our employees enjoy competitive compensation, comprehensive benefits, and continuous opportunities for professional development.

Cowbell is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

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Cowbell Cyber does not permit the use of AI tools during any stage of our interview process. By submitting your application, you agree to complete all assessments and interviews without the use of generative AI assistance.