Customer Service Officer

2 days ago

Ballarat, Australia McCain Foods (Aust) Pty. Full time

**Position Title**:Customer Service Officer

**Position Type**: Regular - Full-Time

**Position Location**:Ballarat

**Requisition ID**: 18070

We know the importance that food plays in people's lives - the power it has to bring people, families and communities together. Our purpose is to bring enjoyment to people’s lives through great tasting food, in a way which reflects our values.

As an integral part of the Customer Service Team, you will ensure that customers are highly regarded and receive exceptional service throughout the flow of accurate order processing, including readying loads for shipment and managing inbound and outbound inquiries.

By maintaining effective daily communication with the McCain sales team and key stakeholders including but not limited to customers, transport suppliers, cold stores you will respond and resolve any internal/external customer queries or complaints ensuring we continue to deliver a high level of service whilst consistently meeting the ongoing needs of our customers.

**About the Role**
- Responsible for on time, accurate supply of orders
- Provide informed, accurate and prompt responses to customer inquiries
- Process accurate & timely customer returns
- Provide load out summaries to cold stores and transport carriers
- Create, distribute and file Incident Reports regarding defined McCain or Vendor performance failures

**About You**
- Extensive experience in customer service within distribution / supply chain environment
- Accurate data entry skills and document management paired with well organised approach to record keeping
- Ability to establish and maintain interpersonal relationships - developing constructive and cooperative working relationships with others and maintaining them over time
- Analytical thinking - the position requires analysing information and using logic to address work related issues and problems
- High computer literacy with strong skills in Microsoft word and in particular Microsoft Excel

LI-RS1
- McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger._
- McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs._
- Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the _Global Privacy Policy_

**Job Family**:Customer Service
**Division**:ANZ
**Department**:Customer Service Supply Chain ANZ
**Location(s)**: AU - Australia : Victoria : Ballarat

**Company**:McCain Foods (Aust) Pty.

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