Guest Services Administration/reception Assistant

18 hours ago

Potts Point, Australia Lancemore Hotel Group Full time

**Be part of our fun, supportive team**:

- ** Casual role - flexible shifts and hours**:

- ** Casual rate per hour: Between $28.08 and $56.16 pending rostered days on**
- ** No Hotel experience required - just a great attitude**:

- ** Great location close to public transport**

Fabulous customer service role at the stylish Larmont Hotel in Sydney

**ABOUT THE ROLE**:

- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the hotel, positively representing and promoting our boutique brand
- Ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
- Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
- Coordinate with other departments
- Answer and dispatch both incoming external and internal calls
- Maintain sufficient knowledge of all room rates and available packages
- Follow up on all guest requests and complaints
- Be a key part of the guest experience, interacting wherever and whenever possible

**ABOUT YOU**:

- Have a desire to genuinely help people
- Front Office/reservation experience preferred but not essential
- Success in a similar role preferred but not essential, we are employing on attitude not just experience
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays
- Positive mindset and a can do attitude

**ABOUT US**:
**Larmont Sydney**

A sophisticated urban oasis with sweeping city and harbour views. Mere minutes from the CBD, the luxury 103 room property is perfectly positioned in vibrant Potts Point. Designed by an awarded architecture firm, Larmont marries European luxury with Scandinavian simplicity with stunning results. Open light filled rooms and suites are accented by sleek marble surfaces, curved mirrors, textured leather bedheads, soft draping and one-of-a-kind artworks.

**Why work for Lancemore Hotels?**

A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
- We strive on constantly growing and seeking approaches to be better in everything.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

CLICK THE **'APPLY NOW**' BUTTON OR

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

**Follow us on **LinkedIn

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