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Customer Service Representative

3 weeks ago

Perth, Australia Commonwealth Bank Full time

**This is a part-time role where you will be working 17.5 hours per week with a roster as follows**:

- Monday: 11:30 AM - 4:00 PM
- Tuesday: 11:30 AM - 4:00 PM
- Wednesday: NA
- Thursday: 11:30 AM - 4:00 PM
- Friday: 11:00 AM - 4:00 PM

**Do work that matters**

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

**See yourself in our team**

As a Customer Service Representative in our Maddington Branch you’ll be:

- Responding to customers transactional banking needs, delivering a seamless customer experience
- Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
- Completing financial health checks to assess customers’ needs, identify any changes or needs for specific products or services
- Assisting with Cash/ATM procedures
- Educating and demonstrating of our in-branch technology and digital banking options for customers
- Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

**We’re interested in hearing from people who have**:

- A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
- A genuine interest in improving the financial wellbeing and lives of our customers
- The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
- Excellent communication skills & willingness to contribute to a collaborative culture
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- ‘Aboriginal &/or Torres Strait Islander people encouraged to apply' _

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