Associate Account Manager

**Position Profile**

**About AvePoint**:
A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business resiliency in the modern digital workplace.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the Power of you

**About the position**:
Are you ready to take the next step in your sales career? As the Associate Account Manager, you will be field based & working with existing customers to help them get the most out of their Microsoft Cloud investment. This role is great opportunity to succeed as an account manager, working with our existing customers to help them use our products and solve new problems with our technology. We'll provide you with continuous training and sales mentorship to help you on your way to success as an account manager.

**What will you be doing?**

Your job is to work with a dedicated of set of customers as an Associate Account Manager to be their key point of contact. You will help them with any questions or issues they may have (with the support of our team), as well as build your relationships within the customer to identify new customer pain and business challenges. You will work with our team to successfully close deals by listening to your customers, understanding their problems and positioning innovative solutions using AvePoint products.

**Specific responsibilities include, but are not limited to**:

- Act as the single point of contact for existing AvePoint customers in your account patch
- Answer questions and helping to resolve issues in a timely manger
- Maintain and build relationships with existing key contacts
- Establish relationships with key customer business and technical advocates that have the power to drive long-term AvePoint solution adoption within their company
- Understand the customer's business, their challenges, pains, and opportunities
- Present AvePoint solutions relevant to customer objectives
- Successfully facilitate solution discovery, solution overview, and technical deep dive sessions with customers (with support as required).
- Communicate with prospective customers, assist and guide them through their evaluation and selection process
- Participate in writing proposals in response to RFIs / RFPs that showcase how the AvePoint product line can satisfy customer requirements with attractive return on their investment
- Develop customer's buying vision for how AvePoint can help them reduce costs and increase business agility
- Ownership of the commercial sale

**Other qualities you will need to be a fit for this role include**:

- Sydney Based
- University degree
- 3 + years of previous sales experience
- Come from a SaaS technology or similar background
- Past experience in the software/technology industry (nice to have)
- Excellent communication and listening skills
- Determination to surpass performance goals
- Willingness to learn
- Ability to work individually and within a highly collaborative team environment
- Plenty of initiative
- A persuasive manner
- Ability to think on your feet

**OK, I'm interested... is this the job for me?**

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. You'll be the key contact for our existing customers and responsible for the AvePoint vison and strategy for these customers. You'll need to be passionate about people, technology savvy and carry a desire to learn and grow in a fast-paced, every-change global SaaS business.

**About AvePoint**

Check out our careers blog for content on our people, culture, and workplace

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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