Technical Analyst

**Technical Analyst
Ready for your next career move? Then don’t miss this exciting career opportunity

**About the role**:
Working as part of a collaborative global team, you will share responsibility for delivering large-scale IT projects to major companies in the Australian energy industry. This role is for a Technical Analyst to support one of our major clients, under the direction of an onsite Hansen Service Delivery Manager.

Your primary focus will be supporting a suite of commercial software products including CIS, MDM, billing and market transaction processing functions. You will be part of the project team throughout the implementation of these systems, through to post go live support. Responsibilities will include the triage of issues raised, configuration management, software installation and configuration, debugging/troubleshooting, testing, business support, scripting, data extracts, reports, interfaces and documentation.

**Why work for us?**

Every day, we at Hansen inspire and challenge today’s utilities and telecoms to be tomorrow’s next experience companies. From North America to Australia and everywhere in between, you’ll be part of a global team of technology professionals who work to enable our clients to innovate more freely and engage at a new level with their customers.

**Working as part of our team in Australia you will have**:

- WFH/flexible/hybrid working arrangement.
- Collaborative and supportive team.
- Competitive salary.
- Global Reward and Recognition Program including company profit share.
- Continuous learning and development.

**Key Responsibilities**:

- Working with our clients to gather & document requirements; identifying the business processes, interface formats and data associated with developing technical solutions.
- Designing and developing production customisations, configuration changes, reports, interfaces and scripts including support for deployment of new versions into testing and production environments.
- Adhering to and enforcing the processes and standards for updates and configuration changes required to supported client environments and systems.
- Monitoring and the delivery of key system processes, contracted SLA and performance targets for the client in a fully SaaS based solution.
- Work with software architects and business analysts to ensure that technical requirements accurately reflect the business use case model and are reconciled with each other.
- Identify and report technical risks throughout the life of the project and provides mitigation strategies for those risks.
- Provide technical and product expertise to support the client’s product configuration, data migration, acceptance testing, product integration and incident resolution processes.
- Providing maintenance programming support.

**To be successful in this role, you will have**:

- 5+ years in a technical analyst or support role working onsite with large-scale commercial clients
- Technical skills including:

- Database modelling (Oracle SQL/PLSQL essential)
- API and adapter development (including use of REST and SOAP webservices)
- Java, Bash Perl scripting
- Data conversion/migration
- Reporting and analytics (SQL/PLSQL)
- Database performance and SQL tuning
- Linux and Windows server platforms
- Hosted/Cloud deployments
- GIT, SVN, ANT, Maven
- Jenkins, BitBucket
- Availability to support contracted system processes and high-priority calls with offshore staff outside of standard Australian business hours.

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