Applications Support Analyst

**Position**:Applications Support Analyst***

**Employment type**: Full time

**Remuneration range**: $80,000 - $90,000 per annum plus 12% super

**Reports to**: Chief Technology Officer

**Department **:Information Technology

**Portfolio**:Corporate Services and Operations***

**Location**: Ormond College, Parkville**
**About us**:
Ormond College is the largest residential College at the University of Melbourne and host to

the Wade Institute of Entrepreneurship. Home to around 370 undergraduates, 50 graduate

resident students and 80 non-resident students, Ormond College is committed to providing an

outstanding residential and learning experience through its core values of respect, community,

learning, integrity, diversity and heritage. We inspire and challenge students’ thoughts and

beliefs, preparing them to be active citizens in their life after College, and to make a positive

contribution in their local and global communities.

Wade Institute of Entrepreneurship is a leading centre for entrepreneurial training. Established

in 2015 in a purpose-built facility at Ormond College, Wade delivers high quality programs that

seek to build Australia’s entrepreneurship capability including the University of Melbourne’s

Master of Entrepreneurship.

Ormond and Wade Institute offer a unique community experience, set in beautiful heritage

gardens and grounds on the doorstep of the Melbourne CBD. Our culture actively embraces

and fosters diversity and inclusion, and we are proud to be certified as a member of the

Diversity Council of Australia.

**Position Purpose**:
This is a role within the technology department to provide technical software support services;
and support technology programs across the organisation to support, enhance and optimize
operations using modern technology and best practices, in a timely manner for the college
community members.

The role works closely with the CTO on a daily basis including, reporting to the CTO on a regular
basis about operational issues and the status of client support requests. Reporting may take place
in regular meetings with the CTO, through Help Desk records and informal day to day
communication.***

The role is required to develop and maintain a high level of expertise and understanding of the

**Responsibilities for this role include**:

- Deliver training to staff in the use of Synergetic and StarRez and other College
- Ensure key internal stakeholders are competent in Synergetic & StarRez (and other

of the database.
- Run SQL queries in Synergetic, and maintain/create Reports to obtain relevant

information as required.
- Database maintenance and support, including writing SQL queries, stored procedures,

administering SQL logins and roles, table and view creation and updates. (Synergetic
users’ roles, WordPress users’ roles, MySQL View creation for online reports)
- Work with stakeholders across the organisation to understand data needs, limitations,

and reporting requirements.
- Assist in providing general HelpDesk support to the college on occasions.
- Assist in the day to day running of our Student/Staff Portal, based on WordPress.
- Develop and maintain new and existing WordPress websites as required.
- Provide administrative and technical documentation as required or requested.

system.
- Design, develop, and maintain new and existing integration processes between College
- Participation in the development, implementation, review of a range of projects across

the organisation to support, enhance and optimize operations using modern technology
and best practices.
- And any other responsibilities as directed by the CTO.

**Key Selection Criteria:
- Minimum 3-5 years’ experience in a similar position
- Microsoft SQL and/or MySQL Server experience.
- Data Integration Tools such as Mulesoft, Pentaho.
- Wordpress development and management.
- REST Web Services/API’s.
- Web Development skills using either PHP, ASP or CFM.
- Proven capacity to work in a team environment.
- Commitment to Ormond’s values.

**Prior experience in the following will be looked upon favourably:
**- Synergetic or StarRez experience.
- Experience in Rostering / Staff Management Software.

Applicants should possess initiative and enthusiasm as well as excellent interpersonal skills.

stakeholder management skills and a genuine desire to add value to a vibrant business.
You must be an Australian citizen, permanent resident or hold an Australian work visa to apply.

**OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITIES**:

- Demonstrate Awareness of OHS policies and procedures and ensure all procedures are

followed.
- Work in conjunction and cooperate with management in the implementation of OHS

related initiatives
- Avoid the promotion of or participation in any acts that may result in injury to

themselves or colleagues.
- Actively report workplace hazards, injuries and accidents arising from workplace

activities, providing recommendations for corrective actions