Hospitality Manager

An opportunity has arisen for a passionate professional to join and lead the Paragon Wine Estate venues. Paragon is the name behind a growing stable of premium wine brands, each with their own unique winemaking culture. Our role is to champion those brands, and to respect the long-established processes and cultures that have made them standout producers. Paragon’s portfolio of outstanding labels represents the finest growing regions in Australia and New Zealand, including Chapel Hill and Shingleback (McLaren Vale), Krondorf (Barossa Valley), Isabel Estate (Marlborough), Riddoch (Coonawarra) Oakridge Wines (Yarra Valley) and Josef Chromy (Tasmania). Paragon is privileged to operate cellar doors and restaurants in magnificent locations, and we are seeking an individual with the passion and commitment to lead our hospitality operations. **About the Opportunity**: As the Hospitality Manager you will be instrumental in bringing the business strategy to fruition. You will lead the day-to-day management of the businesses and take responsibility for established quality and staff standards along with revenue and profit goals. With a balance of commercial acumen and innovative thinking you will be devoted to creating memorable experiences for our valued visitors. Reporting to the Head of Paragon Wine Estates,** key responsibilities include**: - Lead the development and implementation of the Paragon Wine Estates ‘Direct to Consumer’ vision, strategy and tactics - Oversee the venue operations with weekly reporting evaluation, building strategies to deliver company expectations and targets - Manage direct reporting lines from Cellar Door Managers, Restaurant Managers, Executive Chefs, Sales & Event Managers. - Lead recruitment needs - Systems integration, process establishment & improvement - Oversee all hospitality service standards and operations to ensure guest satisfaction and quality control standards. - Design and manage service offerings, pricing, function & event capability to achieve revenue, cost and profit objectives. - Collaboratively work to generate ideas, develop, plan and support Venue Managers with the execution of day-to-day operations - Lead restaurant, cellar door, event marketing and promotional activities, content generation and online customer engagement practices - Work to embed the standards, drive the energy and culture and build strong relationships with staff - Ensure safe working practices and monitor adherence to relevant WHS legislation and company safety policies (e.g. RSA training) **What you’ll need to succeed**: You have developed a successful career across cellar doors, hospitality management and/or luxury retail and are experienced leading large teams. With a highly developed knowledge of wine appreciation and retailing, you understand consumers and can determine sales drivers to deliver on targets. - Proven track record in developing and executing strategic operational plans and the successful achievement of KPI’s - Exceptional business acumen and ability to manage P&L - Strong people development, coaching skills, communication and influencing skills - Extensive management experience in a premium food and beverage establishment. - Excellent organisational and administrative skills with the ability to manage and prioritise multiple tasks with competing deadlines. - Excellent interpersonal skills and a professional attitude. - A hands-on working style - Can develop a tight and professional team - Entrepreneurial attitude **How will you be rewarded?** - Excellent remuneration package and flexible working in every sense. We value our people - Everyday Rewards plus card - access exclusive employee discounts across Woolworths, BigW and Endeavour Group brands (BWS, Dan Murphy’s etc) and 50% off food at ALH venues. - Our innovative ways of working include headspace mornings once a month (no meetings company-wide), opportunity to partner alongside bright minds and genuine investment in leading technologies - Paid learning & development opportunities - Career progression to help you realise your potential. As our business grows so do the opportunities for our people **Grow with Endeavour Group** Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels,Pinnacle Drinks and Paragon Wine Estates. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first. As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support thei