E-commerce & Warehouse Operations Manager

6 days ago

Knoxfield, Australia Web Holdings Pty Ltd Full time

We’re a **fast-growing e-commerce business** and are looking for a hands-on **E-Commerce & Warehouse Operations Manager** to oversee daily operations, customer service, and logistics. This role is ideal for someone who thrives in a dynamic environment, enjoys variety in their work, and wants to grow a small team.

**Key Responsibilities**

**E-Commerce Operations**
- Oversee day-to-day online store operations through our **Shopify Store**.
- Update product types and stock levels where relevant
- Liaise with management to ensure seamless order flow.
- Oversee daily online store operations to ensure smooth order processing and fulfilment. We are using **Shopify** for our online store
- Manage product listings, pricing, stock levels, and website content updates.
- Monitor order flow, and customer experience.
- Coordinate with your warehouse staff to maintain accurate inventory and timely dispatch.
- Manage courier integrations (**e.g. Starshipit**) and resolve delivery issues.
- Identify opportunities to improve efficiency and the overall customer journey.

**Customer Service & Sales**
- Provide tailored support to both retail and trade customers. This will occur both face to face and over the phone.
- Manage telephone-based sales, quotes, and order follow-ups.

**Warehouse Operations**
- Oversee warehouse staff, including hiring, training, and performance management.
- Assist with pick and pack activities during busy periods.
- Maintain efficient stock control, inventory accuracy, and warehouse organisation.
- Coordinate inbound and outbound deliveries, ensuring timely dispatch.
- Manage inbound container deliveries.

**Logistics & Couriers**
- Monitor freight costs and resolve delivery issues promptly.
- Negotiate and manage courier relationships to ensure best pricing and reliable delivery.
- Experience with **Starshipit**, or similar freight management software preferred.

**About You**
- Previous experience in a small **e-commerce operations management** role with **warehouse responsibilities**.
- Confident interacting with customers face to face and over the phone
- Organised, proactive, and comfortable wearing multiple hats in a fast-paced business.
- Familiarity with Shopify, Starshipit (or similar platforms), and basic inventory system

**What We Offer**
- A growing business that is looking to expand
- A collaborative, down-to-earth team culture.
- Competitive salary package commensurate with experience.
- Opportunity to help shape operations as the business scales.

Pay: $60,000.00 - $100,000.00 per year

Application Question(s):

- What experience do you have working with Shopify?
- What experience do you have overseeing the day 2 day of warehouse operations?

Work Location: In person

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