Car Wash Manager

**About the Company**

Washco Express is a new entity in the automotive care industry, committed to providing exceptional service and ground-breaking solutions. Our dedication to excellence is reflected in our delivery of a premier car washing experience to our valued customers.

**About the Role**

Assuming the position of Car Wash Site Manager places you at the forefront of our car care initiative. This pivotal role entails the comprehensive oversight of day-to-day operations, ensuring the delivery of superior customer service, and assisting in the management of a dedicated team of wash professionals. Your role is integral to maintaining customer satisfaction, site presentation, implementing stringent safety measures, and optimizing the financial performance of our operations.

**Work Schedule**

Part-time (preferrably Tues-Sat or Mon-Fri) 9am to 3pm, 5 days per week with 30min lunch breakeach day.

**Culture**

At Washco Express, we cultivate a collaborative and forward-thinking corporate culture. Our team is deeply passionate about delivering outstanding service, driven by a shared commitment to excellence. We hold innovation, teamwork, and a positive work environment in high regard, fostering an atmosphere conducive to growth and development.
- Excellent leadership, communication, and customer service skills.
- Ideally a trade background / experience coupled with a robust mechanical aptitude.
- Proven experience working in a team environment, preferably within the car wash or automotive industry.
- Familiarity with safety and environmental regulations.
- Knowledge of car wash equipment and maintenance procedures is a plus.

**Some of Your Responsibilities**
- This role will require 3 primary responsibilities._

**Site Management**:

- Oversee day-to-day operations, including meticulous adherence to opening and closing procedures.
- Responsible for the periodic maintenance of all equipment, on-site trouble shooting of any malfunctions, and where required the engagement and management of specialist contractors to resolve any faults.
- General cleaning and maintenance of all equipment, grounds, and facilities.
- Efficiently manage inventory levels of cleaning supplies and equipment and control ordering to ensure stock control/management.
- Assist in the management of operational accounts on behalf of the Car Wash.
- Manage workplace health and safety and security issues.
- Act as the first point of contact, during car wash operational hours, for all emergencies, security breaches or equipment breakdowns. A company mobile phone will be provided to support this role requirement.

**Team Leadership**
- Manage casual staff including conducting interviews, training and performance review, with support from management.
- Assist in the development and implementation of task schedules to optimize coverage and operational efficiency.
- Manage and motivate a team to maximise sales and cost efficiency.
- Quality control & strict time management

**Customer Service**:

- Client relations, including responding to consumer complaints in a timely fashion.
- Develop a detailed understanding of customers and drive sales performance through repeat business, strategic collaborations, and innovative marketing ideas.
- Uphold and enforce stringent quality standards for all car wash services.
- Implement corrective actions to maintain consistently high service standards.

**Other Duties**
- Collaborate with ownership on strategic marketing initiatives and promotional campaigns.
- Ensure compliance with all environmental and safety regulations.
- Collaborate with ownership to maintain and manage all necessary permits and licenses required for the car wash operation.

**Job Type**: Part-time

Pay: $47,500.00 - $51,500.00 per year

Expected hours: 25 per week

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Day shift

Supplementary Pay:

- Bonus
- Overtime pay

**Experience**:

- Car wash: 3 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person