Contact Centre Team Member

2 days ago

Sydney, Australia ICC Sydney Full time

**About ICC Sydney**:
ICC Sydney is Australia’s premier convention, exhibition and entertainment precinct. Featuring a striking contemporary design, state-of-the-art technology and leading facilities, the world class venue provides the ultimate in quality, choice and flexibility for collaboration and innovation. Managed by ASM Global, every event at ICC Sydney is supported by globally experienced professionals.

**About the Role**:
We are looking to recruit a **Full Time Contact Centre Team Member** to work within our Building Services Team. Being the central point of contact for operational and facilities maintenance support, the Contact Centre interacts with multiple stakeholders, both internal and external to ICC Sydney. The team is responsible for triage and delegation of work requests to ensure ICC Sydney delivers success for our clients and stakeholders.

To be successful in this role you will have strong attention to detail, the ability to interact with various stakeholders, be able to make decisions on service delivery and have in-depth understating of how ICC Sydney operates.

**Responsibilities**:

- Data entry and monitoring of work requests for reactive and planned maintenance tasks
- Willingness to work in a team or autonomously with mínimal direction. Able to accept direction with a can do attitude without compromising safety
- Well organised with attention to detail and ability to work under pressure
- Ability to think strategically, with an analytical and creative approach to problem solving and creative solutions
- Mature and professional outlook in handling challenging situations with a solutions mindset
- Ability to work on a rotating roster over 7 days

Additionally, you will have a positive attitude to align with the Contact Centre team culture, a willingness to learn and a demonstrated commitment to your career. To succeed, you will have a passion for getting results, be resilient with strong customer service and communication skills and be able to establish good working relationships.

To be eligible for employment you must be an Australian Citizen or a permanent resident of Australia, or hold an appropriate visa that allows you to work unrestricted in Australia.

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