Capability Consultant

Are you committed to bringing your best to life every day?

At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.

We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that’s a great purpose to bring us together at work every day.

We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

**The Role**

Reporting into the Capability and Enablement Manager, the Capability Consultant role is a critical role within the Claims enablement function to ensure quality, relevance, and consistency in the delivery of development and learning initiatives that uplifts capability and supports an exceptional customer experience.

You will achieve success by providing a professional learning experience and the consistent use of resources and materials that enhance the learning experience, whilst delivering consistency in both the design and delivery of learning initiatives to achieve an optimal outcome and efficiencies for Claims teams.

In addition, you will also maintain a process improvement lens by identifying and analysing the learning and development needs of the Claims teams to appropriately plan and implement the rollout of key initiatives.

**About you**

You ideally possess a minimum of 3+ years of experience in the claims function of an insurance business (with up to date knowledge of legislations and regulatory requirements in the life insurance industry) with a passion and working knowledge of a learning and development capacity.

Your collaborative approach coupled with a genuine passion of learning will enable you to influence and uplift the capabilities of the Claims team.

You ideally possess some knowledge in using various knowledge management tools such as WalkMe, Articulate, Sharepoint and/or any learning or design software to create and deliver training and guidance to the day to day roles of a Claims Consultant.

Lastly, your outstanding communication skills (both written and verbal) will enable you to create and deliver high quality training materials for the business.

**Bringing our best to life - why join us?**
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.

**Primary Location**: AU-NSW-North Sydney

**Work Locations**: Level 5, 177 Pacific Hwy Level 5 177 Pacific Hwy North Sydney 2060

**Job**: Customer

**Organization**: MLC Limited

**Schedule**: Permanent

**Employee Status**: Group Level 3

Full-time

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**Job Posting**: 24-Nov-2024, 3:10:00 PM