Quality & Capability Lead

1 week ago

Sydney, Australia Westpac Group Full time

**Permanent, full-time opportunity**:

- **Kent St, Sydney NSW**:

- **Hybrid - In office & WFH**

**How will I help?**
As a Westpac Incident Response Centre - Quality & Capability Lead (QCL), you will be a responsible for the overall quality of incident management, alarm monitoring, inbound calls and administrative tasks. The QCL role is accountable for the overall delivery of new starter training as well as the ongoing learning pathway for all WIRC consultants.

In addition, the QCL will work in partnership with the WIRC team leaders and provide input into coaching feedback and recommendations for training opportunities. As the QCL you will also be conducting the assessment of consultants’ capability throughout the new starter probation period and quarterly going forward as well as ensuring all knowledge artefacts are current and regularly reviewed.

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
We are searching for a performance driven professional who has a proven:

- Minimum of 3 years training or quality assurance role
- A strong passion for customer service and business improvement
- Excellent listening, written and verbal communication skills
- Demonstrated ability to support a dynamic team that work in a 24x7 working environment
- Excellent interpersonal skills and proven ability to coach and improve performance of teams and individuals
- Analytical mind with demonstrated ability to use data to identify trends and areas for improvement

**What is it like to work there?**
We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

Start here. Just click on the **APPLY **button.
- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines. _

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

  • Head Of 1st Line Risk- Amp Bank

    3 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Join to apply for the Head of 1st Line Risk- AMP Bank role at AMP Join to apply for the Head of 1st Line Risk- AMP Bank role at AMP Get AI-powered advice on this job and more exclusive features.Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances.Through upturns, downturns, recessions,...

  • Amp Foundation Engagement Manager

    1 week ago

    Sydney, Australia AMP Limited Full time

    **AMP Foundation Engagement Manager AMP Foundation (AMPF) is the philanthropic arm of AMP and was established in 1992. We are one of Australia’s largest, independently funded corporate foundations and since inception, we have donated more than $105 million to the community. Although a self-funding, separate legal entity from AMP we have the same origin...

  • Head of Business Partnering, Amp Bank

    2 weeks ago

    Sydney, Australia AMP Limited Full time

    **The opportunity** The Head of Business Partnering, Bank role is to lead the Bank Finance team (direct and virtual) to manage the P&L and Balance sheet, provide analysis and insights on key financial KPIs, help drive performance of AMP Bank and oversee financial control, statutory and regulatory reporting for the Bank. The role engages closely with the...

  • Amp Bank Customer Service Consultant Expression of

    2 weeks ago

    Sydney, Australia AMP Limited Full time

    **The opportunity** AMP Bank is a leading branchless digital bank which offers home lending and a full suite of everyday banking products to Australians. Our Customer Service Consultants are an integral part of the AMP Bank team and we are looking for individuals who are passionate about delivering on the AMP purpose of “helping people own...

  • Marketing Manager, Amp Bank

    2 weeks ago

    Sydney, Australia AMP Full time

    Marketing Manager, AMP Bank If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Quality Analyst

    6 days ago

    Sydney, Australia AMP Full time

    Quality Analyst (Dispute Resolution) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Quality Analyst

    2 days ago

    Sydney, Australia AMP Limited Full time

    **Quality Analyst** **12 Month Fixed Term Contract - Location (Sydney, Melbourne or Brisbane)** If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big...

  • Quality Analyst

    5 days ago

    Sydney, Australia AMP Full time

    Quality Analyst If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Quality Analyst

    2 weeks ago

    Sydney, Australia AMP Full time

    Quality Analyst If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Quality Analyst

    5 days ago

    Sydney, Australia AMP Full time

    Quality Analyst **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...