Head of Department

6 days ago

Sydney, Australia Blue Knot Foundation Full time

About the role
- Newly created opportunity to lead and refine telehealth services.
- Work with leaders to empower survivors of complex childhood trauma.
- North Sydney Location, flexible hybrid role.

The Organisation

Blue Knot Foundation’s core mission is to empower adult survivors of complex trauma. They offer a range of important services including the Blue Knot helpline, trauma informed case management to support applicants to the National Redress Scheme, National Counselling and Referral Service (NCRS) for people with disability and trauma experiences, educational workshops, professional development training, supervision, consultancy and other services.

Blue Knot Foundation is committed to enabling people affected by complex trauma to live satisfying and meaningful lives, and to feel connected with their communities.

Benefits & Culture
- Passionate and collaborative team culture
- Commitment to continuous learning and development
- Generous salary packaging provisions

The Role

Reporting to the President, this newly created role is responsible for leading, fine-tuning and integrating Blue Knot’s telehealth services which deliver specialist complex trauma counselling, information, and referral services.

You will be accountable for managing the successful delivery and continual improvement of integrated responsive safe and quality services by all team members which best meet the needs of callers. Informed by complex trauma best practice principles, this role will refine and embed operational frameworks, systems and processes to optimally meet governance, compliance, safety and quality digital mental health standards and funding KPI’s alongside the wellbeing of team members. The alignment of systems and processes across the different telehealth streams, where operationally viable, will be key.

This role will encompass change management processes with operational leadership alongside the motivational coaching and influence of staff to enable change via a trauma-informed lens.

Additionally, you will:

- Review responsibilities within delivery streams and recommend approaches to support team cohesion and responsive service delivery.
- Develop and embed operational frameworks and service specific practices and protocols.
- Motivate, coach and mentor team members to build capability and drive collaboration.

Skills Required

We are looking for an experienced people manager who has demonstrated success working within an operational service delivery management role within telehealth services and/or the mental health sector. You will possess a strong background in the project management of organisational change initiatives and process improvement. You will have experience with data-driven decision making and reporting frameworks, but also have strong relational skills.

You will be a hands-on manager and leader, with experience including the coaching, mentoring, and training of your team.

A tertiary degree in psychology, social work, or counselling is desirable as is an understanding of trauma-informed / and or disability-informed telephone counselling.
- _

PBA1

Profession: #Healthcare_and_Medical, #Management

Sector: #Health_-_General, #Mental_Health

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