Civic Support Officer

2 days ago

Ballarat, Australia City of Ballarat Full time

**Full Time position with a monthly RDO**:

- **Band 5 salary range $74,484.28-$85,025.72 plus statutory superannuation**:

- **Work in a picturesque and evolving regional historical Victorian city**

**About the City of Ballarat**

City of Ballarat is one of the largest regional cities in Australia, located with easy access to Melbourne, Geelong, and Bendigo.

The City of Ballarat has a growing economy that attracts and retains innovative businesses, employs a highly skilled workforce and attracts new residents whilst promoting the city’s unique heritage and vibrant cultural life. It has all the services, retail and entertainment opportunities you'd find in a capital city but with a relaxed country attitude. With affordable housing at a fraction of Melbourne prices and a progressive leadership team, now is a great time to join the City of Ballarat

**About the role**

The City of Ballarat is seeking to appoint a Civic Support Officer to support the running of services and facilities in the Ballarat Town Hall.

As a Civic Support Officer you will provide an exceptional standard of hospitality and customer service to staff, Councillors, customers, and community members using the Ballarat Town Hall. You will contribute to the creation of a positive public image of the City of Ballarat by providing a welcoming and well organised atmosphere and a high level of presentation to customers, visitors and guests.

**Your duties will include**:

- Provide the City of Ballarat’s customers with an efficient, friendly, high-quality service.
- To effectively and efficiently manage the bookings of City of Ballarat’s Town Hall Conference/Meeting facilities and equipment.
- To contribute to the creation of a positive public image of the City of Ballarat by providing a welcoming atmosphere to customers, visitors and guests within City of Ballarat facilities.
- To support the Coordinator Town Hall Operations’ Annual Plan Outcomes.
- To have the ability, if and when required, to be able to step into the Coordinator Town Hall Operations’ role in their absence under the supervision of Head of Executive and Civic Services.
- Promotion of the Town Hall and its history through building tours and maintenance of Town Hall information brochures.
- Meet and direct guests to appropriate rooms.
- Monitor the behaviour of Town Hall visitors and guests.
- Complete necessary Emergency Management Training and participate in Emergency Management and responsibilities as required.

**Selection Criteria**
- Qualifications and experience as listed as listed in the position description.
- Demonstrated ability to champion, model and promote the core values.
- Demonstrated experience in the principles and practice of customer service.
- Previous experience in developing and/or updating office information policies and procedures.
- Excellent time management skills, ability to meet deadlines and attention to detail.
- Knowledge and understanding of health and safety issues relevant to work activities and work area

**To Apply**:
The closing date for this opportunity is 12.00pm Monday 21 July 2025. Please ensure that you provide a cover letter, current resume and document answering the key selection criteria.

For further information on the above position contact Jason Sheard, Coordinator Town Hall Operations on 0417 422 478.**Job Ref**:

- GE000093**Submitted**:

- 27-06-2025

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