Customer Experience Officer

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Customer Experience Officer, Educational Planning you will be responsible for:
contributing to effective and efficient organisational processes, activities and mechanisms of Vocational Education and Training (VET) services, through the provision of customer focussed, timely accurate and effective administration support services to all clients.
undertaking assigned tasks and complete activities in an organised and efficient manner, achieving high levels of customer service with internal and/or external customers, stakeholders and suppliers.

This position reports to the Manager, Educational Planning.

This is a Temporary Full-Time opportunity for a period of 12 months unless otherwise determined.

The location of the position is negotiable across campuses within the TAFE Queensland East Coast Region, however you may be required to perform work at other TAFE Queensland campuses within the region.

Key Responsibilities

Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Showing Initiative, Focussing on our Customer and Taking Responsibility.
Assist managers through overseeing the operation of the campus activity and communicating regarding locational operational needs.
Plan and coordinate own tasks and activity based on established priorities and reprioritising as necessary should situations change.
Engage with and work with others in achieving results and the provision of excellent customer service.
Provide accurate and efficient services utilising various software packages including word processing, spread sheeting and data input.
Perform general administrative duties including records maintenance, completion of forms (such as processing orders and claims for payment), registering and distributing mail and correspondence according to established procedures.
Provide support to staff in administrative systems, practice and procedures.
Undertake research and development on matters relating to business functions.
Ensure day to day activities align with business operations.
Contribute to improvement in business processes and practices by encouraging an environment where high quality work is achieved and is supported by the development and adherence to quality systems.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:
Demonstrate ability in undertaking duties of an administrative nature including working within guidelines to provide a quality service to customers, stakeholders, other staff and suppliers.
Demonstrate ability in the utilisation of computerised management information systems and current office equipment.
Demonstrate ability to coordinate activity to achieve successful outcomes within strict deadlines.
Possess well-developed interpersonal and communication skills including written communication and client liaison skills.
Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.

Mandatory Qualifications/Requirements

There are no mandatory requirements for this role.

Highly Desirable Requirements

Prior Customer Service (Administration), or similar experience would advantageous.
Certificate III / IV or Diploma in Business, Administration or similar or willingness to obtain qualifications is highly regarded.

How to apply

A detailed resume;
A cover letter that outlines your known skills, abilities, knowledge and experience in response to the 'How you will be assessed' criteria above (maximum of 2 pages in total); and
The contact details for two referees (one of whom is your current supervisor)

Closing date: 4:00pm, 2 September, 2025

Job Reference Number: TQ2025-765

For further information, please contact:
Jade Grabbe, Manager Educational Planning