Manager - Service Delivery and Development

Lead impactful, people-centred aged care services across diverse communities.
- Hybrid, Carrum Downs, Kilsyth or Oakleigh based, Full Time
- NFP Salary Packaging ($15,900 + $2,650 meals and entertainment

Manager - Service Delivery and Development

**About us**

MiCare is a not-for-profit organisation supporting diverse communities to live meaningful, dignified lives. We provide home care, aged care, retirement living, and settlement services with a deep commitment to multicultural inclusion, compassion and excellence.

**About the role**

The position of Manager, Service Delivery and Development has recently been created to lead critical operational and strategic functions in our aged and community care program support teams. This role is responsibility for the delivery of efficient and effective rostering, high-quality service delivery, and strategic business development across MiCare.

The role will develop and implementing workforce and rostering strategies that attract, develop, and retain a high-quality care workforce. Additionally, it drives the implementation and development of new business opportunities to support program growth.

**What you will do**
- Lead and support service delivery and coordination teams across Victoria and Queensland.
- Develop workforce that meets the needs of our stakeholders, as well as ensuring effective rostering for workforce attrition.
- Ensure operational excellence aligned with aged care reforms, compliance standards, and MiCare’s strategic goals.
- Use data and technology to enhance service efficiency, quality, and accountability.
- Identify and drive business development opportunities through stakeholder engagement and industry networking.
- Contribute to cross-functional leadership and model MiCare’s values of Empathy, Trust, Flexibility, Harmony, and Empowerment.

**About you**

You will bring your background in aged care, community services, or health, where you have led support teams and overseen rostering requirements.

You combine strategic thinking with operational excellence and bring a track record in workforce management, service delivery, and innovation.

You’ll bring:

- Proven leadership in complex service environments, with a deep understanding of the aged care sector.
- Experience in rostering and workforce systems, enterprise agreements and awards, with sound financial and data skills.
- Strong communication and stakeholder engagement capabilities.
- A commitment to cultural safety and inclusive leadership.

**Why work for MiCare?**
- Workplace Culture: Be part of an inclusive, purpose-driven organisation and lead a high-impact portfolio during a time of exciting reform.
- Hybrid working: Enjoy a flexible blend of on-site and work-from-home arrangement
- Not-for-Profit salary packaging: Access up to $15,900 tax-free income plus an additional $2,650 for meals and entertainment

**How to apply...**

**MiCare** is proud to be a culturally and linguistically diverse organisation. A large part of our work is assisting people from a non-Australian background and we respect their culture, their history, their language and tastes, and their stories.

We are here for everyone believing that all people have the right to be respected and their differences celebrated.

**To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident.**

**The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check, and influenza and COVID 19 Vaccinations.**

**If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you**

MiCare is a Child Safe organisation and is committed in everyday practice to ensure the safety and wellbeing of children.

MiCare says “NO” to Family Violence. We believe that everyone deserves to feel safe, respected, valued and treated as equals.

MiCare is committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.