Emergency Response Operator

4 days ago

Rydalmere, Australia Chubb Fire & Security Full time

**Comprehensive training provided**

**Supportive team environment**

**Opportunities to develop your career**

VitalCALL is Australia’s first medical monitoring company, providing services to thousands of people for over 35 years. VitalCALL’s aim is to provide safety and independence to people to stay in their own home, by providing them with help if required, at the push of a button.

**Key Responsibilities include**:

- Ensuring all alarms and calls are actioned, and complaints are resolved or escalated in accordance with Response Centre procedures
- Effectively communicating with internal and external customers including Emergency Services
- Working with and supporting different areas within the business, including our Customer Service team
- Obtaining and evaluating all relevant information to handle inquiries and complaints and performing customer verifications
- Ensuring all alarm events are actioned
- Maintaining a reputation for caring and professional service to clients and their associated contacts

**To be considered for this position you must have experience in**:

- Customer service
- Computer literacy with good typing skills
- A call centre and/or contact centre
- Working in a team environment in shift rotations and environments
- Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
- National Police clearance or the ability to obtain and maintain
- First Aid qualified and/or the ability to obtain and maintain

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA, and all cultural backgrounds.

**Additional Information**

**About Us, Our Culture & What We Can Offer You**

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

BR-CB

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