Emergency Response Operator

1 week ago

Rydalmere, Australia Chubb Fire & Security Pty Ltd Full time

Comprehensive training provided

Supportive team environment

Opportunities to develop your career

VitalCALL is Australia’s first medical monitoring company, providing services to thousands of people for over 35 years. VitalCALL’s aim is to provide safety and independence to people to stay in their own home, by providing them with help if required, at the push of a button.

Key Responsibilities include:

- Ensuring all alarms and calls are actioned, and complaints are resolved or escalated in accordance with Response Centre procedures
- Effectively communicating with internal and external customers including Emergency Services
- Working with and supporting different areas within the business, including our Customer Service team
- Obtaining and evaluating all relevant information to handle inquiries and complaints and performing customer verifications
- Ensuring all alarm events are actioned
- Maintaining a reputation for caring and professional service to clients and their associated contacts

To be considered for this position you must have experience in:

- Customer service
- Computer literacy with good typing skills
- A call centre and/or contact centre
- Working in a team environment in shift rotations and environments
- Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
- National Police clearance or the ability to obtain and maintain
- First Aid qualified and/or the ability to obtain and maintain

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA, and all cultural backgrounds.

Información adicional

Sobre nosotros, nuestra cultura y lo que podemos ofrecerle

Fundada hace más de 200 años, Chubb Fire & Security es una empresa global cuya motivación reside en mantener a las personas y al mundo seguros. Proporcionamos sistemas, equipos y servicios esenciales, desde vigilancia CCTV digital y alarmas contra intrusos, hasta sistemas de detección y extinción de incendios. Nuestra completa variedad de productos y servicios innovadores satisface las necesidades de una amplia gama de clientes, desde negocios independientes locales hasta muchas de las empresas del FTSE 100.

Creemos que ofrecemos una cultura laboral única, donde usted es tan importante para nosotros como nuestros clientes, y queremos que eso sea lo que sienta cada día. Estamos orgullosos de facilitar una formación extensa a todos nuestros nuevos asesores, prestándoles un apoyo total y permitiéndoles prosperar en sus nuevos puestos y más allá, con oportunidades continuas de desarrollo profesional a lo largo de su trayectoria profesional con nosotros.

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