Libraries Programs Outreach Support Officer

**Hours per week**: 28
**Remuneration**: Band 4L salary from $78,402.48 per annum (pro-rata) plus superannuation
**Location**: Pop-Up Library Van (Various locations in Wyndham)

**About the role**
Wyndham City Council is seeking a passionate and community-focused individual to deliver high-quality library services on the go. As the Library Outreach Programs and Support Officer (Band 4), you will

The Library Outreach Programs and Support officer works alongside the Programs and Community Outreach Librarian and reports to the Team Leader Library Community Outreach. You will be required to operate and drive the Pop-Up Library Van, set up the space and deliver programs, including Rhyme Times and Baby Times, provide customer service for patrons, and maintain the van collection.

As the Library Outreach Program and Support Office you will
- Play a vital role in connecting our diverse community with library programs, supporting lifelong learning, and ensuring excellent customer experiences through our Pop-Up Library Van and outreach sessions.
- Help make a genuine difference by improving literacy and access to library services in Wyndham's vibrant communities.
- Be part of a supportive, diverse team committed to inclusion, child safety, and professional development.
- Enjoy a varied, active role - from driving our Pop-Up Library Van to bringing library programs directly to communities.
- Be available to work on some weekends or after hours, depending on the outreach events.

**What your day will look like**
- Set up and pack down outreach spaces and help prepare library resources and materials.
- Deliver engaging outreach programs and early years activities at various community centres and other outdoor spaces.
- Operate and maintain the Pop-Up Library Van, ensuring a safe, welcoming, and efficient mobile service.
- Support the Programs and Community Outreach Librarian to help maintain the Van collection
- Engage and build relationships with patrons from diverse backgrounds, including non-library users.
- Provide outstanding customer service.
- Support colleagues and supervisors in planning and running community outreach events, contributing to a positive team culture.

**What you will bring**
- Diploma in Library and Information Services or other post-secondary qualification below diploma or degree or knowledge and skills gained through on-the-job training commensurate with the requirements of the work at this Band.
- Experience delivering customer service and community programs with a friendly, inclusive approach
- Strong teamwork and adaptability, including ability to work independently and as part of a mobile service team
- Excellent communication and interpersonal skills to engage diverse communities, especially young families and children
- Solid computer literacy, including familiarity with the Microsoft Office suite and various other devices.
- A current driver’s licence and Working with Children Check is required.

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

**Why join Wyndham**

We are one of Australia’s fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

**How to apply**

**Applications close at 11:59PM on Wednesday, 22 October 2025.**

**Child Safe Organisation**
Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

**Diversity and Inclusion**
At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disabilit