Front Desk Manager

5 days ago

Perth, Australia Crown Perth Full time

At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviors. We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues, or the broader community.

A great opportunity has become available for a Front Desk Manager to support the Rooms Division Manager in managing and leading all Crown Towers hotel operational departments.

As the Front Desk Manager you will manage the operations of the Front Office department by ensuring quality standards are always met and we continue to provide an excellent customer experience to all hotel guests.

We’re seeking a dedicated leader to provide support and development to the Front Office Team, with the ability to build strong relationships across multiple departments and continue to maintain and build a positive work culture within the team.

In addition to ensuring the highest level of guest satisfaction is achieved, you will liaise with Crown’s Senior Management to ensure the hotels front office short and long term goals are met.

**Essential Criteria**
- Extensive Front Office experience within a luxury hotel property
- Demonstrated leadership skills through the ability to train, motivate and develop your Front Office team
- Demonstrated ability to provide and improve customer service with both internal and external customers and ensure service delivery is aligned to the Crown Brand.
- Excellent verbal and written communication skills
- Ability to anticipate the needs of guests and exceed satisfaction levels
- Demonstrated change management experience
- Ability to negotiate and influence outcomes with stakeholders
- Experience in strategy development and business planning
- Exceptional grooming and presentation standards
- Proficiency in Microsoft office suite of products and OPERA

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

**Primary Location***: Perth

**Position Status***: Full Time

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