Customer Solutions Manager

Office Asset Management
- Full Time
- Melbourne, VIC

**Together, we can do great things**

We shape leading experiences across office, retail, logistics and student accommodation.

We’re one of Australia’s largest property groups, managing $35 billion worth of assets across the country.

Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.

This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.

Come join us.

**The role**

Step into a key role at one of our premier Melbourne commercial assets. As Customer Solutions Manager, you will be the driving force behind the customer solution strategy at our Queen & Collins asset, reporting directly to the General Manager.

This role places you at the forefront of tenant engagement and service delivery, ensuring every interaction reflects the highest standards of quality and professionalism. You will collaborate across GPT’s national teams—including Property Operations, Marketing & Customer Experience, and Flexible Workspace Solutions—to deliver seamless services, events, and innovative customer initiatives that bring the building to life.

With oversight of concierge operations and a focus on creating a premium-grade experience, this is your opportunity to shape how our customers experience one of premium commercial assets.

**What you will be doing**
- Acting as the property’s Service Ambassador, the primary contact for all customer activities and tenant related queries.
- Assisting with the formulation and management of the Customer Engagement Program budget.
- Working closely with the Operations team to ensure daily reviews of all open TWRs are conducted to achieve a timely closure.
- Leading the Concierge Teams, aligning standards with the building/precinct’s vision and drive customer satisfaction.
- Acting as a “place manager”, overseeing space curation, developing and strengthening relationships with external partners and ensuring visitors and tenants receive a positive and consistent experience.
- Delivering exceptional customer experiences every day. Strive to continuously enhance service performance and improve the customer journey to offer seamless experiences.

**What makes you stand out**

We're seeking someone with at least 4 years of experience in customer service, placemaking, marketing, or events management. Ideally, you’ll have tertiary qualifications in marketing, communications, or event management.

Excellent communication skills and the ability to build strong, professional relationships with tenants and stakeholders. We value creative thinking, problem-solving, and a proactive approach to delivering key initiatives. A strong customer focus and the ability to resolve issues effectively are essential to success in this role.

**What makes us stand out**

**We value our people**
- Enjoy flexible working arrangements and generous leave options.
- Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
- Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
- Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
- Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

**We know the power of a great experience**
- Ranked 5th in the 2024 Gender Equality Global Report released by Equileap.
- Achieved number 2 real estate company in S&P Global Sustainability Assessment.
- Earned a gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
- Awarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.
- Accredited Family Inclusive Workplace.
- Committed to our second Stretch Reconciliation Action Plan (RAP).

**Everyone counts**

**Let’s get started**

If this role sounds like you, we want to hear from you. Go for it