Customer Service Agent

1 week ago

Culburra Beach, Australia Professional Holiday Homes Full time

**Customer Service Agent (Holiday Rentals) - $30ph + Super**
- Location: Culburra Beach / Jervis Bay
- Applicants must live within a 45 minute drive of Culburra Beach
- You must have minimum 1 years phone based office or call centre experience (retail customer service not accepted)
- Fast paced, challenging role

**Permanent Role - Full-time**

Professional Holiday Homes is a rapidly growing holiday rental management company with over one hundred properties under management on the South Coast of NSW. We are known for the exceptional results we bring our owners and the fantastic experience we provide to our guests.

Due to continuing expansion we are seeking an enthusiastic and highly professional Customer Service Agent to join us at our office at Culburra Beach.

We are looking for someone who will be with us long-term and who is keen to take on new challenges and opportunities as the company continues to grow.

**Location**: Culburra Beach (applicants must live within a 45 minute drive of Culburra Beach).

**Hours**:
38 hours per week 5 days per week between Monday - Sunday 10am to 6pm. Must be able to work a minimum of one day each weekend.

**Salary**: $30ph + Super

**Key Tasks**:

- Troubleshooting guest issues
- Preparing quotes for guests
- Replying to guest reviews
- Providing improvement feedback to owners
- Answering owner questions
- Updating property online guidebooks
- Processing guest payments
- Scheduling cleaners for quotes
- Organising property repairs / maintenance
- Recruiting cleaners
- Assisting new owners with property setup / onboarding

**Attributes required**:

- Comfortable with technology - able to learn software quickly
- Team Player - works well with others
- Problem solver
- Calm under pressure
- Strong people skills
- Professional
- Excellent written communication skills
- Good with numbers
- Excellent phone manner - friendly, helpful
- Sales skills
- Strong attention to detail
- Customer focussed
- Always looking to improve - responds well to feedback
- Adaptable to change
- Time management skills - efficient & productive

**Skills & experience required**:

- Minimum 1 year experience of working in a phone based customer service role
- Experience with property management, short-term holiday rentals or in the travel / tourism industry highly regarded
- Comfortable with technology including MS Office or g-suite
- Drivers license

**Salary**: $30.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Culburra Beach, NSW 2540: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Inbound call centre: 1 year (required)
- Outbound call centre: 1 year (required)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (preferred)

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