Customer Service Representative

4 days ago


Berry, Australia Professional Holiday Homes Full time

_Have amazing customer service skills in an _**office environment?**_
- _Looking for a busy role with constant challenge? _
- _Are you an amazing problem solver who enjoys a fast paced office environment within a small team?_

**Customer Service Representative (Holiday Rentals) - $60k pa + Super**
- Location: Berry
- Applicants must live within a 30 minute drive of Berry
- Fast paced, challenging role

**Permanent Role - Full-time**

Professional Holiday Homes is a rapidly growing holiday rental management company with over two hundred properties under management on the South Coast of NSW. We are known for the exceptional results we bring our owners and the fantastic experience we provide to our guests.

Due to continuing expansion we are seeking an enthusiastic and highly professional Customer Service Officer to join us at our new office at Berry.

We are looking for someone who will be with us long-term and who is keen to take on new challenges and opportunities as the company continues to grow.

**Hours**:
38 hours per week 5 days per week between Monday - Sunday 10am to 6pm.

**Must be able to work one day each weekend (every 3rd weekend rostered off).**

**Salary**: $60k pa + Super

**Key Tasks**:

- Troubleshooting guest / owner issues
- Replying to guest reviews
- Processing guest payments
- Organising property repairs
- Other tasks as required

**Attributes required**:

- Thick skin - able to deal with difficult customers without taking it personally
- Comfortable with technology - able to learn software quickly
- Team Player - works well with others
- Problem solver
- Calm under pressure
- Strong people skills
- Professional
- Excellent written communication skills
- Excellent phone manner - friendly, helpful
- Strong attention to detail
- Customer focussed
- Always looking to improve - responds well to feedback
- Adaptable to change
- Time management skills - efficient & productive

**Skills & experience required**:

- Full training will be provided but you must be comfortable with using different software / technologies
- Experience of working in a phone based customer service role is essential
- Experience with property management, short-term holiday rentals or in the travel / tourism industry highly regarded
- Drivers license

**Job Types**: Full-time, Permanent

Pay: $60,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Application Question(s):

- Which of the following statements best describes your right to work in Australia?

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person



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