Manager Visitor Services

Job description

Agency Department of Tourism and Hospitality Work unit Territory Wildlife Park

Job title Manager Visitor Services Designation Administrative Officer 6

Job type Full time Duration Ongoing

Salary $96,620 - $107,721 Location Berry Springs

Position number 24590 RTF Closing 28/10/2025

Contact officer Rob Hall, Director Territory Wildlife Park on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

Ensuring a world-class wildlife tourism experience at the Territory Wildlife Park (TWP), including visitor comfort and safety,

information and interaction with wildlife, and an appreciation of local culture.

Context statement

This role is responsible for coordinating the Visitor Services function of the Park which includes delivering a guides service,

and managing a café, admissions and retail outlet. The section develops and implements activities and events and attends

off-site events from time to time and is responsible for the marketing and promotion of the Park and the roll out of

interpretation and signage across TWP.

Key duties and responsibilities

1. Work strategically within the Tourism industry to position TWP as a world-class facility showcasing the unique habitats,

flora and fauna of the Top End.

2. Responsible for coordinating public communications for Park activities in conjunction with the media and marketing

shared service and/or Tourism NT.

1. Identify and pursue opportunities for product development, profitable commercial streams, enhancing visitor attraction

and engagement, sponsorships and productive partnerships to broaden the Park's revenue base and reputation and

influence as a cornerstone of environmental education and entertainment.

1. Lead and manage a diverse team with a focus on excellence in customer service and passion for educating and inspiring

visitors about Top End wildlife and ecology.

1. Actively participate as a member of the Park's management team; adhere to the NTPS Code of Conduct and other rules

and regulations of work and personal conduct.

1. Develop and maintain a close working relationship with custodians.
2. Coordinate the development and content creation for interpretation resources and informative signage at the park.

Selection criteria

Essential

1. Demonstrated operational experience in tourism, communication, visitor experience and commercial outlet management

2. Demonstrated personal attributes including leadership and management skills, an astute and sensitive approach to

working in a complex and challenging business environment, demonstrated drive and enthusiasm, self-motivation, and

strong ethical values.

1. Demonstrated ability to behave with professionalism and probity, to plan and manage programs and projects while

operating within the boundaries of organisational processes and policies.

1. Demonstrated ability to communicate clearly, including the ability to negotiate with confidence to elicit support and to

represent the Park in various arenas.

1. Ability to interact effectively with people of diverse cultures.