Team Leader

1 week ago

Melbourne, Australia Park Hyatt Melbourne Full time

Summary

**Care Connects Us**

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences and trips into journeys.

Join a team that is making travel more human, connected and sustainable. Here, everyone’s role matters, and your individuality is celebrated.

**About Park Hyatt Melbourne**:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

**Benefits of working with us**:

- Leading global hotel brand with career advancement opportunities
- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
- Complimentary duty meals whilst on shift
- Discounted food & beverage and park club health & day spa treatments
- Discounted onsite car parking
- Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave
- 10% discount with NIB Health insurance

**About the Role**:
As the Team Leader Events Service, you will be responsible for assisting with the efficient running of the department through the supervision of staff and designated events, in accordance with the established brand standards of Hyatt International’s Corporate Strategy and brand standards. You will maximize guest satisfaction by providing the highest level of personalized customer service, helping ensure the financial success of the department and foresting a positive and provide work environment.

Working in a team of 40, you will support the Director of Events Service in supervising the day to day operations as well as supporting the team to achieve our purpose.

This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.

**Some of the responsibilities include**:

- Conduct daily pre-shift briefings to employees on preparation, service and menu
- Have a thorough understanding and knowledge of all food and beverage items in the menu
- Assign responsibilities to front line staff and to monitor their performance periodically
- Assist in conducting monthly and bi-annual inventory checks on operating equipment and supplies
- Provide leadership to a diverse team
- Handle guest enquires in a courteous and efficient manner
- Ensure all employees deliver the brand promise and provide exceptional guest service at all times
- Liaising with all necessary departments to ensure the productivity of the outlet is successful in its daily operations

**Qualifications**:

- Previous experience in a 5 star hotel or similar role in a fast-paced environment
- A current Victorian Responsible Service of Alcohol (RSA) Certificate
- Strong leadership skills and interpersonal skills, with the ability to effectively motivate, lead, train, guide and direct staff
- A local food handling and hygiene will be advantageous
- Excellent organisational and communication skills, with the ability to effectively manage your time
- Some administration experience along with sound computer skills
- The flexibility to work on a rotating roster, including weekends and public holidays

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