Tenancy Officer

Use your property management experience to make a positive difference in the community.
- Multiple roles available in a growing sector - permanent and casual opportunities.
- Generous salary packaging available - maximise your take home pay

**What we offer**:

- Flexible working options - tell us what you need for that work-life balance*
- Access to our fantastic salary packaging options - increase your take home pay by decreasing the amount of tax you pay with $15,899 tax free each year
- Meal Entertainment and Holiday Accommodation Card provides you with an additional $2,650 tax free per year
- Paid parental leave, including superannuation paid on parental leave
- Paid study leave, and financial education assistance up to $6,000
- Genuine career development opportunities across Believe Housing Australia and AnglicareSA
- Discounted motor vehicles and gym memberships
- BUPA and Medibank health cover discounts
- Access to our Employee Assistance Program for you, and your family
- Salary continuance insurance: Income protection for eligible roles

**Who are we looking for?**:
We are seeking experienced property managers who are passionate about supporting vulnerable people within Community Housing to sustain their tenancy.

As a Tenancy Officer, you will be the primary contact for our tenants, connecting them with essential support services and fostering community development. Your role is pivotal in ensuring that our tenants feel not just housed but connected and engaged.

This is a truly rewarding opportunity for you to manage a portfolio of properties with an emphasis on achieving successful tenancy outcomes.

Whether you are experienced in Community Housing, or you are Residential Property Manager seeking a more impactful, community-focused role, we want to hear from you

**What can you expect to be doing?**:

- Delivering tenancy and property management services in accordance with the Residential Tenancies Act 1995 and our organisation's policies.
- Conducting both scheduled and impromptu formal tenancy inspections, identifying and addressing any barriers to sustaining successful tenancies.
- Collaborating with various service providers to offer a comprehensive and supportive service approach.
- Overseeing lease renewals and conducting formal inspections to ensure properties meet acceptable standards.

**_ A Day in the Life of a Tenancy Officer at Believe Housing Australia_**

Start your day with a sense of purpose, knowing that your work directly impacts the lives of individuals in your community.

Begin by conducting inspections, working closely with tenants to improve standards where needed. You take the opportunity to build relationships with tenants and identify any extra support required and engage with new tenants - setting them up for success.

Throughout the day, you collaborate with different teams on maintenance requests, income recovery and vacancy management, and connect with your Team Coordinator on any issues.

You handle sign-ups, lease renewals, address any tenancy issues and foster a sense of community among residents.

Head home knowing your role is not just about managing properties; it's about creating a thriving, supportive environment where everyone feels valued and connected.

**What do you need to bring?**:

- Proven experience in Community Housing or Property Management.
- Demonstrated ability to work effectively with individuals from diverse cultural and linguistic backgrounds.
- An understanding of the challenges faced by those experiencing a housing crisis or living with mental health and/or disability.
- Exceptional communication and conflict resolution skills.
- A positive approach to engaging tenants, service providers, and stakeholders.

**Who is Believe Housing Australia?**:
Believe Housing Australia is a leading social and affordable housing provider, delivering safe and secure housing, and tenancy services.

Formerly known as AnglicareSA Housing, Believe Housing Australia continues to be a part of the AnglicareSA family and remains a fully owned subsidiary company of AnglicareSA. The organisations still share core values and a strong belief in the vision of justice, respect and fullness of life for all.

Believe Housing Australia is a nationally accredited Tier 1 Community Housing Provider with a strong track record in the provision of social and affordable housing throughout South Australia. The Believe Housing Australia brand was launched in March 2022, however the business has been operating for more than 20 years.

At Believe Housing Australia, we understand that housing is fundamental to people leading a full life. Having a place to call home enables individuals and families to believe in a better future, find their sense of belonging, and become all that they want to be.

Believe. Belong. Become.

**How to Apply**:
**Applications close 9.00am Friday 18th July** **2025**
- We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Ple