Strategic Accounts Aftermarket Services Rep

**Career Area**:Marketing / Sales / Product Support**:
**JOB PURPOSE**

To develop new and grow existing aftermarket business and manage Global Mining Accounts through the development of sound business relationships.

**Position duties Include but not limited too;**
- Accountable for designated account portfolio management.
- Accountable for executing key aftermarket initiatives (i.e. business cases, demand planning, contracts, connectivity) with business partners for designated accounts.
- Develop and maintain Managed Accounts Dashboard to track Aftermarket KPIs by account corporately.
- Work with Account Managers, Industry reps and other Caterpillar employees to identify and track Aftermarket KPIs by site.
- Facilitate and support consistent, equitable aftermarket commercial support
- Work with dealers to clarify and understand their CBI (cost build up index) for designated managed account portfolio.
- Develop and maintain effective internal partner relationships and relationships with managed account managers, dealers, and customers to achieve parts sales growth.
- Develop and execute managed account strategies and activities for named accounts including Individual Aftermarket Account Plans for designated accounts.
- Establish high-level relationships with business decision makers and identify business needs and problems.
- Develop and implement strategies for managed account customers as well as securing commitment of Caterpillar and Dealer resources to assure continued customer satisfaction.
- Act as a consultant to various departments regarding the direction and strategies for aftermarket with managed accounts.
- Act as the aftermarket lead for strategic accounts deal teams and Mining Managed Accounts Aftermarket Review Board.
- Travel in the field to understand customer fleet and critical requirements and develop aftermarket solutions and/or other types of program planning for managed accounts.
- Regularly visit to mine sites and corporate offices (foreign and domestic) to provide advice and counsel to managed account customers.
- Ensure account decision makers are fully exposed to features and benefits available from Caterpillar products, dealers, and marketing before finalizing purchasing decisions.
- Communicate effectively across product, industry, dealer and customer audiences to gain understanding and acceptance of ideas and recommendations.
- Work effectively with people from different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.
- Good human relations skills are required to develop a collaborative/cooperative work relationship with others inside and outside the business unit.
- Generally requires extensive travel to understand regional or worldwide business conditions.
- Manages the compliance of assignments and keeps up to date with new industry trends, changing technology and regulations affecting the competitive environment.
- Provide counsel and governance to regional teams on the construct and execution of customer specific agreements.

**BACKGROUND/EXPERIENCE**
- Requires a degree or equivalent working experience with a number of relevant working experience in the field
- Must have mining and aftermarket experience
- Should have broad business background, including commercial or technical field experience, specific long-term mining industry knowledge, parts pricing knowledge or experience, and excellent communication skills.
- Previous account management experience with knowledge of Caterpillar and dealer model.

Caterpillar is an Equal Opportunity Employer (EEO).

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