Customer Care Consultant

6 days ago

Welshpool, Australia New Start Full time

Join an iconic Wesfarmers business, Australian leaders in industrial supplies
- Outstanding employee benefits, with ongoing training and career development
- Be part of our team in a permanent full-time role located in Welshpool WA

we are looking for an enthusiastic **Customer Service Sales Officer** to support our Customer First philosophy based in **Welshpool**. This role is critical within our broader Customer Service Excellence Team.

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

**Your key responsibilities include, but not limited to**:

- Build engaging relationships with our customers and internal stakeholders during every interaction
- Process customer orders, quotes, and manage the end-to-end customer interaction
- Providing product-based information and cross-selling products where required
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions

**To be successful, you will have**:

- Sales and customer service experience and the ability to work unsupervised in a small team
- Excellent oral and written communication with a proactive approach
- Comprehensive computer experience specifically Microsoft Suite (Excel and Word a must)
- Strong time management skills with a solutions focused approach to problem solving
- Be safety minded and promote all things safety within our branch
- Ability to focus on completion of allocated tasks and have a high attention to detail
- Experience with industrial products such as lifting and rigging, trade products is preferred but not essential

**Salary**: $50,000.00 - $55,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Carole Park QLD: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- do you identify of Aboriginal or Torres Strait Islander descent
- Are you covid Vaccinated

**Experience**:

- Customer service: 1 year (preferred)
- administration: 1 year (preferred)
- call centre: 1 year (preferred)

Licence/Certification:

- Drivers licence (preferred)

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