Marketing and Fundraising Coordinator

**Introduction**:
Welcome to Safe Steps Family Violence Response Centre We are currently seeking a passionate and driven Marketing and Fundraising Coordinator to join our dynamic team in Melbourne. As part of the Business Growth Team, you will play a pivotal role in supporting our vital work within the Community Services sector.

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

**Description**:
**CONTRACT TYPE**: 2-year, Full-Time Fixed Term contract.

Within the parameters of our constitution, service philosophy and the policy framework established by the Board, and under the direction and supervision of the Manager, Marketing and Communications, the Marketing and Fundraising Coordinator will support the development and implementation of marketing and fundraising activities to drive awareness, engagement and revenue generation.

Sitting within the Business Growth Team, this is a hands-on marcomms generalist role with a focus on fundraising. Working closely with internal and external stakeholders, including corporates, donors, community, agencies and victim-survivors, the Marketing & Fundraising Coordinator will deliver campaigns, content, events and PR activities across bought, owned and earned channels to harness support for Safe Steps.

The Marketing and Fundraising coordinator is based at the Safe Steps head office in North Melbourne, however, working across all sites may be required.

The Marketing & Fundraising Coordinator is expected to uphold the organisation’s policies and procedures, as well as the Department of Health and Human Services Standards, which include the following obligations:
to respect client confidentiality,
to obtain consent for the disclosure of information about a client,
to inform any client who wishes to make a complaint about the organisation of their right to do so, and to assist them to initiate this.

Safe Steps’ locations and unlisted telephone numbers may not be disclosed to any other person except in accordance with service procedures. The locations and unlisted telephone numbers of any high-security refuges may not be disclosed to any other person other than in accordance with the instructions of each such service.

KEY RESPONSIBILITIES

Marketing and Communications

Collaborate with the Business Growth Team and the rest of the organisation to prepare and deliver strategically aligned content and campaigns across digital, print and broadcast media, including social media, website, eDMs, collateral, events and direct mail.
Work with external agencies to manage design and print production, managing stock supplies of collateral and merchandise to ensure availability for events and other requirements.
Plan, coordinate and administer the design, content development and publishing of key publications such as the Annual Report.
Develop, implement and review messaging to ensure consistent use across the organisation.
In consultation with relevant internal stakeholders, development of position statements, opinion pieces and media releases as part of the marketing and communications strategy.
Manage website and intranet updates, working with agencies to troubleshoot.
Provide expert advice to and work with People and Culture to guide, review and deliver internal communications.

Fundraising

Collaborate with internal teams to develop fundraising activities and initiatives that align with marketing and communications strategies, plans and activities.
Work with the Growth Team to develop and deliver major donation appeals including but not limited to End of Financial Year and Christmas Appeal.
Work with community groups and individual donors to create fundraising opportunities that also build brand awareness and revenue generation.
Work closely with the Marketing and Fundraising Assistant to manage weekly donation finance reporting and invoicing.
Manage the fundraising inbox, responding to all donations, fundraising events, partnerships and bequest enquiries.
Identify developing risks relating to fundraising and work with internal stakeholders to minimise them.
Ensure all donations meet governance requirements including the EOFY receipting.
Manage donation records to ensure the information held is correct and updated as required.

Events

Prepare, oversee and deliver Safe Steps’ presence at and involvement in events across the sector.
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