Sales and Customer Administrator

1 day ago

Rosebery, Australia La Prairie Group Full time

The role ensures excellence in sales operations across all sales channels. Effectively co-ordinates sales administration whilst supporting the retail management field team with store replenishment orders. Responsible for entering, processing, and monitoring of all store orders. Key liaison with the warehouse team to ensure order priority to meet delivery window deadlines.

**Responsibilities**

**Sales**:

- Responsible for administration of stock management, sell-in and discontinuation per retailer.
- Ensure correct product mix and full assortment across retailers.
- Management of retailer orders.
- Management of cost price changes with retailers and maintenance of operator spreadsheets and order forms.
- Follow-up of POS material allocation per customer, per launch and promotion as well as effective use of stock of A&P material.

**Order Process**:

- Enter, process and monitor customer orders through SAP and EDI in multiple currencies (AUD and NZD).
- Ensure orders are processed accurately and in line with CITES requirements and in a timely manner to allow sufficient time for warehouse dispatch.
- Be the backup for the E-Commerce Client Concierge, for order processing and live chat
- Communicate dispatch priorities to the warehouse.
- Be the key contact for internal stakeholder order and delivery requirements.

**Support**:

- Provide sales administrative and clerical support to Retail Managers and Managing Director
- Be a backup for all office administration including managing kitchen and office supplies.
- Be a backup for office maintenance and repairs when VM Manager is unavailable

**Knowledge, Skills and Experience**
- University Graduate preferred
- 5 years sales and operations experience
- IT Proficiency - Microsoft Office and expert in Excel, SAP proficiency is an advantage. BI Reporting experience well regarded
- Previous customer service experience essential
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Strong attention to detail

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