Contracts Manager

2 days ago

Sydney, Australia Healthdirect Australia Full time

Grow with an organisation dedicated to helping Australians improve their health
- Lead Contract Excellence in a Mission-Driven Organisation
- Hybrid working (2 days) in our Haymarket office, near Central station

**About us**

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily **accessible** via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life. No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service.

**About the opportunity**

We are seeking an experienced Contract Manager to lead end-to-end procurement and contract management for ICT and contact centre services.

This role is pivotal in ensuring our ICT and contact centre services are delivered efficiently, cost-effectively, and in alignment with organisational policies and risk management frameworks.

Key Responsibilities
- Manage the full contract lifecycle for ICT and contact centre services, including new contracts, renewals, extensions, and variations.
- Draft, negotiate, and finalise contractual documents such as contracts, statements of work, and termination letters.
- Provide commercial advice to stakeholders, ensuring compliance with organisational policies and risk management frameworks.
- Establish and maintain strong relationships with suppliers and service providers to ensure optimal service delivery.
- Monitor supplier performance against service level agreements (SLAs) and manage any necessary performance improvement initiatives.
- Identify opportunities for cost savings and process improvements within the procurement and contract management functions.
- Maintain accurate records and data integrity within the contract management and service request systems.

**You can contribute through your**:

- Minimum 5 years' experience in end-to-end contract management within ICT categories, including telecommunications, cloud services, SaaS, and professional services.
- Proficient in drafting and negotiating various contractual documents, such as software licenses, statements of work, and service level agreements.
- Demonstrated expertise in managing contract management systems and adhering to procurement frameworks and governance policies.
- Strong stakeholder engagement skills, with the ability to communicate effectively across technical and non-technical audiences.
- Solid understanding of ICT systems and services, including considerations for information security, data privacy, and risk management.
- Tertiary qualification in law, business, commerce, information technology, or a related field; MCIPS accreditation is desirable but not essential.

**Why work with us**
- Be part of a mission-driven organisation making a real impact on the health and wellbeing of Australians.
- Collaborate with a dedicated and professional team committed to excellence.
- Enjoy a flexible and supportive work environment that values work-life balance.
- Access opportunities for professional growth and development.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

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