Contact Centre Agent

5 days ago

Adelaide CBD, Australia Jones Radiology Full time

Permanent full-time positions are available with a leading Medical Imaging Practice
- Receive extensive training to deliver an exceptional patient experience
- Competitive remuneration with flexible work options and a range of employee benefits

**About Us**

Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our commitment to care for others extends to our highly supported clinical teams.

**About the Role**

This is an exciting opportunity for people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise of delivering an outstanding patient and referrer experience.

This role is based in our central inbound Contact Centre in Adelaide's CBD. This is a full-time permanent position working Monday to Friday, with rotating shifts between the core hours of 7:30am and 6:30pm. After 6 months, you will also be expected to contribute to a once-per-month Saturday shift, paid at weekend penalty rates.

Upon your commencement, you will attend a paid four-week training program to learn about Jones Radiology, scheduling medical imaging appointments and how to deliver our exceptional patient experience.

**Your key responsibilities**:

- Delivering a high-quality inbound call experience for Jones Radiology clinics.
- Interacting with patients and referrers to schedule a range of medical imaging appointments.
- Responding to calls & enquiries in a timely, professional and caring manner.
- Providing care and an outstanding patient and referrer experience.
- Developing and maintaining strong working relationships with patients, referrers, staff and managers.

**To be successful in this role you will have**:

- Excellent interpersonal and communication skills, and enjoy helping people.
- Demonstrated experience navigating multiple computer-based programs and systems
- Demonstrated initiative and willingness to learn.
- Strong attention to detail and problem-solving skills
- Ability to work autonomously and in a team environment.
- Previous call centre or customer service experience is highly regarded but not essential.

**Working for Jones Radiology offers you**:

- A competitive remuneration package with flexible work options.
- Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

**Next Steps**

Respectfully, no recruitment agencies.

  • Contact Centre Agent

    2 weeks ago

    Adelaide Region SA, Australia Skout Solutions Full time

    **About the role** Ventia (through Skout Solutions) has a requirement for a Contact Centre Agent to join their team. You'll be responsible for undertaking inbound and outbound call resolution, monitoring work order time frames, and following up on any escalating priority issues. This is a full-time role offering a 12 month contract and temp to perm...

  • Contact Centre Agent

    1 day ago

    Adelaide SA, Australia Jones Radiology Full time $45,000 - $135,000 per year

    About UsJones Radiology is a doctor-owned and operated medical imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of 705+ professionals, we are committed to making a meaningful difference in the lives of our patients each day.About the RoleWe are looking...

  • Contact Centre Manager

    3 days ago

    Adelaide CBD, Australia Jones Radiology Full time

    18-month Fixed-Term Contract | Hybrid | Adelaide CBD - Work-life balance, inclusive work culture and competitive benefits - Lead a committed team | Innovate & experiment | Drive continuous improvement! **About Us** Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services...

  • Head of National Contact Centre

    3 days ago

    Adelaide, Australia Australian Red Cross Lifeblood Full time

    Provide overall direction and end-to-end management of Lifeblood’s omni-channel National Contact Centre Align NCC vision and roadmap with Lifeblood strategy, and both digital and customer experience strategies Permanent full-time position in hybrid work environment (South Australia Location) Circa 165k + Superannuation + Salary Packaging Discover...

  • Contact Centre Trainer

    3 weeks ago

    Adelaide, Australia Demant Polska Full time

    Add expected salary to your profile for insights Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130...

  • Contact Centre Team Manager

    1 week ago

    Adelaide, South Australia RadiologySA Full time $90,000 - $120,000 per year

    About Radiology SAAt Radiology SA, we're a passionate, close-knit team of clinical, technical and support professionals, all working together to deliver exceptional care. Our Clerical Team plays a vital role in everything we do, providing essential administrative support with expertise, compassion, and a personal touch in every patient interaction. With...

  • Travel Reservations Agent

    2 weeks ago

    Adelaide CBD, Australia Collette Full time

    **Collette is seeking Reservations Consultants to join our Australia Team. This is a Work from Home role.** **ABOUT COLLETTE: Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette...

  • Contact Centre Operator

    2 weeks ago

    Greater Adelaide Area, Australia AP Fleet Management Full time $50,000 - $80,000 per year

    Company DescriptionAP Fleet Management, established in 1995, empowers organisations with access to the largest Australian Aftermarket Vehicle Servicing, with Premium 24/7 Roadside Assistance, Fleet Management, Next Mileage Delivery & Workshop Automation Platform, ensuring continuous road service 24/7.Based in Adelaide, South Australia, our contact centre...

  • Contact Centre Officer

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Join a Federal Government Department within a fast paced call centre for a 12 month initial engagement. **Your new company** This Federal Government Department are seeking Multiple Call Centre experts to join them for an initial engagement of 12 months with potential for further extensions. **Your new role** You will respond to customer enquiries...

  • Specialist Care Lead

    3 days ago

    Adelaide, South Australia Randstad - Contact Centre Full time $100,000 - $120,000 per year

    Do you have a passion for helping people? Are you a tech-savvy, empathetic communicator with experience in managing high-risk and complex vulnerable customer cases?Randstad is seeking multiple specialist care lead consultants to join an established team with a vibrant national client right in the heart of Adelaide CBDKey Responsibilities:Serve as the point...